this model yearOf 272 owner complaints for this model year, around 4% describe 12 injuries. These are unverified owner accounts, but the pattern is worth reading before buying.
this model yearOne further recall campaign covers this model year. Ask a dealer whether it remains outstanding on this car.
Almost all of this describes the model year, not the individual car. Nothing here can tell you about this vehicle’s mileage, accidents or ownership — no identifier encodes those.
Recalls for this model year
1 recall on record
14V355000
ELECTRICAL SYSTEM:IGNITION
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring.
General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Published by model year, not by VIN — may not apply to this vehicle, or may already have been done. Confirm with a dealer.
Owner complaints for this model year
272Complaints
16Involved a crash
12Injuries
Most reported components
electronic stability control (esc)108
service brakes53
electrical system52
steering34
power train33
engine30
Read 15 of the most serious reports
steering,air bags2 injuriescrash
NHTSA #11674400
I have driving on highway [XXX] heading back home to yucca valley from oceanside driving in the left lane my steering wheel locked up my vehicle swerved let into a street sign and thr vehicle proceeded to turn right swerving on the road losing control of the vehicle my airbag never deployed and my riverside tire as well the drives haft fell off the vehicle and now my car is completely totaled luckily there were no other vehicles involved but there was another person in the car with me when the incident occurred, we both he whiplash. Incident occurred in Morongo Valley near road runner mobile home trailer park in morngo valley INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
power train,air bags2 injuriescrash
NHTSA #11440640
The contact owns a 2013 Chevrolet Impala. The contact stated that her vehicle would fail to start up after multiple attempts without warning. The contact stated that while her fiance was driving at 55 MPH, the vehicle shut off without warning which cause him to crash into a ravine. The air bags did not deploy upon impact. The contact and her fiance suffered minor scrapes and bruises but did not seek medical attention. A police report was filed at the scene. The vehicle was towed to an independent tow yard where it was deemed a total loss. The dealer was contacted about the incident and was informed that they could not pick up the vehicle to perform an investigation. The manufacturer had yet to be notified of the failure. The vehicle was destroyed. The failure mileage was unknown
air bags2 injuriescrash
NHTSA #11184889
TL* THE CONTACT OWNED A 2013 CHEVROLET IMPALA. WHILE THE CONTACT WAS DRIVING 60 MPH ON THE HIGHWAY, THE PRECEDING VEHICLE CRASHED INTO AN ITEM ON THE ROAD. AS A RESULT, THE CONTACT REAR ENDED THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES TO THE RIGHT ARM. A PASSENGER ALSO RECEIVED MINOR INJURIES TO THE NOSE. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT WAS CONTACTED, BUT NO FIRE WAS PRESENT. THE VEHICLE WAS TOTALED AND TOWED BY THE POLICE DEPARTMENT TO A SALVAGE LOT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 110,000.
air bags,service brakes,forward collision avoidance1 injurycrash
NHTSA #11485784
Driving home on 9/3/22 I began to turn into a curve in the road at which time the brake light on dash came on and felt as though one wheel in the rear locked up.2 seconds later It caused my car to spin uncontrollable down the road and slide into ditch however I slid into a field entrance and it caused my car to roll more then once and landed on passenger side. Airbags did not deploy at any time during this accident.
power train,electrical system,fuel/propulsion system1 injurycrash
NHTSA #11362953
I DONT UNDERSTAND WHY MY CAR SHOWS NO MISFIRES UNTIL TODAY AND ITS THE FUEL CONTROL MODULE BUT IT RESETS AND GOES AWAY THEN BACK AGAIN LIKE ITS REMOTE CONTROL. WHILE STATIONARY BATTERY IS FAIR/ ALTERNATOR FAIR
air bags1 injurycrash
NHTSA #11291350
THE AIR BAGS DID NOT DEPLOY WHEN I WAS THE MIDDLE CAR IN A THREE CAR COLLISSION
air bags1 injurycrash
NHTSA #11252847
TL* THE CONTACT OWNED A 2013 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 72 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT NODDED OFF AND CRASHED INTO A GUARDRAIL. THE VEHICLE ROLLED OVER TWICE AND LANDED UPRIGHT ON ITS WHEELS. ALL OF THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A COMPRESSION FRACTURE TO THE BACK AND BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS INITIALLY TOWED TO A TOW LOT AND THEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED HIGHT CHEVROLET BUICK GMC (29 MADISON AVE, SKOWHEGAN, ME 04976, (877) 617-0562) AND INFORMED THEM OF THE FAILURE, BUT THEY DID NOT ASSIST. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT MENTIONED THAT THE INSURANCE COMPANY DECLARED THE VEHICLE DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5465890807. THE APPROXIMATE FAILURE MILEAGE WAS 75,600. *TR*JB
TL* THE CONTACT OWNED A 2013 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STOPPED AT A STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED VERY SLOWLY. THE ENGINE STALLED IN THE MIDDLE OF THE ROAD. THE KEY WAS TURNED BACK TO THE ON POSITION AND ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DEPLOYED. THE CONTACT SUFFERED A BROKEN LEFT HIP BONE, NERVE DAMAGE, AND OTHER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,345. *TR
air bags1 injurycrash
NHTSA #10630093
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 25 MPH, A VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS REPAIRED, BUT THE SPECIFICS OF THE REPAIRS WERE UNKNOWN. THE CONTACT SPECULATED THAT THE FAILURE MAY HAVE BEEN RELATED TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART WAS UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
electrical system,electronic stability control (esc)crash
NHTSA #11325898
I'VE HAD MY 2013 LT IMPALA FOR 39 MONTHS I AM CURRENTLY FINANCING THIS VEHICLE HOWEVER THE ACTUATORS I KEEP REPEATING AND THEY KEEP GOING OUT CONSTANTLY AND THE REPAIRS ARE VERY EXPENSIVE I'VE REPLACED THESE MULTIPLE TIMES AND AFTER A MONTH IT DOES THE PROBLEM AGAIN WHICH ENDED UP DRAINING MY BATTERY EACH TIME. I HAVE REPLACED MY BATTERY FOR A BRAND NEW ONE AND EVERYTHING WAS FINE I GOT THE PROBLEM OF ALL 3 ACTUATOR FIXED AND HERE WE ARE NOW AND MY VEHICLE IS DEAD THE BATTERY WAS DRAINED BECAUSE THE ACTUATORS KEEP GOING OUT AND THE TICKING NOISE NEVER STOPS AND IT GOES EVEN WHEN I'M NOT PRESENT IN THE CAR AND RANDOM TIMES THROUGHOUT THE NIGHT WITHOUT THE KEY IN THE IGNITION*DT*JB
electrical system,air bagscrash
NHTSA #11315316
2013 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO IGNITION SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS INVOLVED IN AN ACCIDENT. THE AIRBAGS DID NOT DEPLOY. THE CONSUMER STATED THE KEYS BEING WEIGHTED COULD CAUSE THE IGNITION TO SWITCH OUT OF POSITION. *JS
visibility/wipercrash
NHTSA #11164947
BLEND DOOR ACTUATORS FAIL TO OPERATE CORRECTLY WHILE DRIVING VEHICLE ON THE HIGHWAY CHANGING CABIN TEMPERATURE DRASTICALLY LOSING VISIBILITY OF FOGGED UP WINDSHIELD AND CRASH OCCURS.
power train,enginecrash
NHTSA #11088534
WAS DRIVING HOME ON THE INTERSTATE WITHIN NORMAL SPEED LIMIT. ALL OF A SUDDEN HIT SOMETHING RAN OVER SOMETHING AND THE CAR BEGIN TO LOSE OIL AND SHUT OFF. WHEN TOWED TO REPAIR SHOP WAS TOLD THE ENGINE HAD A DEFECT IN IT BC IT THREW A ROD AND RUINED THE ENGINE. THE REPAIR SHOP CONFIRMED I WAS NOT AT ANY FAULT BC THERE WAS PLENTY OF OIL AND ALL NEEDED MAINTENANCE WAS UPDATE. THE REPAIR SHOP CAN'T FIGURE OUT WHY THE ENGINE WOULD THROW A ROD AND DEEMED IT A DEFECT IN THE ENGINE. THE CAR WAS BOUGHT WITH 30K MILES AND NOW ITS 130K. NEVER HAD ANY PROBLEMS UNTIL THIS AND STATEFARM INSURANCE SAYS IT DOES NOT COVER THIS SITUATION. WILL BE SEEKING IF THE MANUFACTURER WILL REPLACE IT, BC IT HAPPENED NOT AT ANY FAULT OF MINE. IF ANYONE ELSE HAVE EXPERIENCED THIS PLEASE MAKE IT KNOWN FOR OTHER PPL AND STATE HOW YOU SOLVED IT. THKS
air bagscrash
NHTSA #10995159
TL* THE CONTACT OWNED A 2013 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT AN UNKNOWN SPEED, THE CONTACT CRASHED INTO THE PASSENGER DOOR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
suspension,wheels,electronic stability control (esc),service brakescrash
NHTSA #10972285
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 25 MPH, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. WHILE ATTEMPTING TO MAKE A RIGHT TURN, THE FRONT DRIVER'S SIDE WHEEL SEIZED, AND THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. WHILE TEST DRIVING THE VEHICLE, THE MECHANIC EXPERIENCED THE FAILURE. THE CONTACT WAS INFORMED THAT THE FRONT DRIVER'S SIDE WHEEL HUB ASSEMBLY, STABILIZER BAR, THE FRONT DRIVER AND PASSENGER SIDE TIE RODS, AND BRAKES SHOULD BE REPLACED TO MITIGATE THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Filed by owners of this model year and unverified by NHTSA — one person’s account, not an established fact.