2002 Mercury Cougar
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Decode a VIN3 recalls and 111 owner complaints on record for this model year.
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WHILE DRIVING WHEEL LOCKS,(WHICH WHEEL UNKNOWN)WHICH CAUSES THE BRAKE PAD TO WEAR ON ONE SIDE BEFORE THE OTHER(SIDE UNKNOWN). PLEASE PROVIDE MORE DETAILS. PH *TS
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH IN A DRIVEWAY, THERE WAS A SUDDEN INCREASE IN THE ACCELERATION. THE VEHICLE FAILED TO DECELERATE EVEN AS THE CONTACT APPLIED THE BRAKES. THE CONTACT WAS UNABLE TO CONTROL THE FAILURE AND CRASHED INTO A HOUSE. THE CONTACT SUSTAINED A FRACTURED LEFT WRIST. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGES. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE ACCELERATION FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING 30 MPH, THE FRONT PASSENGER SIDE CRASHED INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE ROAD CONDITIONS WERE NORMAL. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE DRIVER WAS TRANSPORTED VIA AMBULANCE TO THE EMERGENCY ROOM. SHE WAS NOT WEARING A SEAT BELT AND SUSTAINED A HEAD INJURY AND RECEIVED STITCHES TO HER LIP. THE CURRENT AND FAILURE MILEAGES WERE 86,000. *UPDATED 12/12/2007 *BF THE CONSUMER WANTS TO KNOW WAS THERE A MALFUNCTION WITH THE AIR BAGS? UPDATED 12/12/07 *TR
WHILE DRIVING AT 40 MPH A VEHICLE AHEAD SLAMMED ON THE BRAKES AND CONSUMER HIT THE BRAKES AND THE VEHICLE JUMPED AND ACCELERATED WHICH CAUSED CONSUMER'S VEHICLE TO HIT THE VEHICLE AHEAD. DURING THIS, THE DRIVER SEAT BELT DID NOT RESTRAIN, AND THE AIR BAGS DID NOT DEPLOY.*AK
DURING A FRONTAL COLLISION A AIR BAGS FAILE DTO DEPLOY, RESULTING IN DRIVER SUSTAINING INJURIES. PH...*AK
ON APPROX. THE 15TH OF MARCH, MY DAUGHTER LOST ALL POWER IN CAR WHILE DRIVING THROUGH LUNCH TRAFFIC IN TOWN AND WAS NEARLY REARENDED BY A PETROLUEM TANKER. WE BROUGHT CAR IN TO DEALERSHIP. THEY RAN A BATTERY TEST AND B/C THAT CAME BACK FINE THEY REFUSED TO DO ANY FURTHER TESTING. SHE WAS HAVING PROBLEMS GETTING THE KEY TO TURN OVER TO START CAR. THEY FIXED THAT PROBLEM AT THE SAME TIME. ON THE 15TH OF MAY, THE CAR CAME OUT OF THE SHOP FOR THE 2ND TIME AFTER IT HAD LOST POWER TWICE ON HER WHILE DRIVING AGAIN.HER. THE DEALERSHIP CONTACTED FORD HEADQUARTERS FOR RECALLS. NONE HAD BEEN POSTED, BUT FORD SAID IF THEY CHECK THE FUEL FILTER AT THE BOTTEM OF THE FUEL TANK WE WOULD PROBABLY FIND THE PROBLEM WITH LOSING ALL POWER(BRAKING, STEERING, ECT.) WAS THAT THE FILTER WAS CLOGGED THEREFORE NO GAS WAS GETTING TO THE MOTOR AND THUS THIS WAS WHY THE CAR WAS LOSING POWER. THEY REPLACED THE FUEL PUMP AND SAID THAT WAS A TEMPORARY FIX FOR APPROX THE NEXT 3000 MILES(FOR IT WAS HAPPENING ABOUT EVERY 3000 MILES). AND THAT WE WOULD HAVE TO BRING THE CAR IN EVERY 3000 MILES TO REMAIN SAFE FROM LOSING POWER WHEN IT BECAME CLOGGED AGAIN. WE DECIDED THAT SINCE FORD KNEW ABOUT THE PROBLEM AND REFUSED TO DO A RECALL TO FIX THE PROBLEM THAT ANYONE IN MY FAMILY WHO DROVE OR RODE IN THE CAR WOULD BE PUTTING THEIR LIFE IN DANGER SO WE TRIED TO TRADE THE CAR. THE DEALERSHIP WANTED US TO PAY A $6,000 DEFICIT SO WE DECIDED TO KEEP THE CAR UNTIL WE COULD COMPLETE THE LEMON LAW PROCESS. THREE WEEKS LATER, MY DAUGHTER STATED SHE HAD GOT REALLY BAD GAS MILEAGE(15 MILES TOOK 1/4 OF A TANK SHE MEASURED IT) THE DAY BEFORE AND SHE WAS AFRAID THAT THE CAR WAS GOING TO LOSE POWER AGAIN. IT WAS A FRIDAY SO THE CAR COULDN'T GO TO THE DEALERSHIP TIL THE FOLLOWING WEEK. THAT NIGHT, THE 6TH OF JUNE.SHE LOST BRAKES AND STEERING WHILE GOING AROUND A CURVE. THE CAR HIT SOMETHING IN THE DITCH AND ROLLED 1.5X'S TO REST UPSIDE DOWN. NO AIRBAGS DEPLOYED.SEATBEAT HELD HER IN CAR.PICTURES OF CAR AND SCENE AVAIL. *AK
THE CAR WAS PARKED IN MY DRIVEWAY. UPON STARTING THE CAR, AT THE MOMENT I TURNED THE KEY THE DRIVER SEAT AIRBAG DEPLOYED.
(1) FORD ISSUED A RECALL FOR THE BRACKETS THAT HOLD THE REAR TAILGATE GLASS AND WE HAD THIS RECALL SERVICED ON 1-14-05 AT LAIRD NOLLER FORD IN LAWRENCE, KS. RECALL #01I010000 (2) ON 5-13-06, THE TAILGATE GLASS SHATTERED WHILE SIMPLY OPENING/LIFTING THE TAILGATE GLASS. THERE WERE MINOR CUTS TO THE HANDS AND THE DOOR WAS RENDERED USELESS AS THE CLOSING MECHANISMS OF THE DOOR WERE ATTACHED TO THE GLASS. (3) LAIRD NOLLER FORD IN LAWRENCE, KS IS SERVICING THE VEHICLE; BUT WILL ONLY PAY FOR HALF OF THE REPAIRS. TOTAL REPAIR COST $1064. *JB
I HAVE A 2002 COUGAR WITH 60K MILES AND I'VE ALREADY REPLACED THE FUEL PUMP,POWER STEERING PUMP, AND NOW THE HEATER CORE IS CLOGGED. ALTHOUGH LINCOLN/MERCURY IS THE ONLY ONE TO WORK ON THE CAR, THE WARRANTY WONT COVER A CLOG. THEY WILL COVER A LEAK...BUT NOT A CLOGG. HOW ASININE IS THAT? FIDELITY WARRANTY SERVICE IS A JOKE! *NM
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, SHE WAS NOTIFIED BY ANOTHER DRIVER THAT THE FRONT OF THE VEHICLE WAS ENGULFED IN FLAMES. THE CONTACT BEGAN TO COAST ONTO THE EMERGENCY LANE AND REMOVED A CHILD PASSENGER FROM THE VEHICLE HOWEVER, THE VEHICLE STALLED. THERE WERE NO INJURIES DUE TO THE FAILURE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A JUNK FACILITY. THE FAILURE WAS NOT DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN 04V421000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 142,000.
DRIVING ON FREEWAY, CAR NEXT TO ME CAME INTO MY LANE TOWARDS MY CAR, I HIT MY BRAKES RESULTING IN MY VEHICLE SWERVING AND HITTING THE MEDIAN HEAD ON AT HIGH SPEED, AIR BAGS DID NOT DEPLOY UPON IMPACT. *TR
MY DAUGHTER HIT THE BACK OF A SCHOOL BUS IN MAY OF 2006 IN WHICH THE AIR BAGS DID NOT DEPLOY. LAST NIGHT SHE BARELY SCRAPED HER RIM ON A CURB AND BOTH AIR BAGS WENT OFF AND CRACKED THE WINDSHIELD. THIS MUST HAVE BEEN FAULTY AIR BAGS FROM THE START BECAUSE THEY SHOULD HAVE WENT OFF IN THE FRONT END COLLISION SHE HAD, AND SHOULD NOT OF RELEASED WHEN SHE HIT HER RIM ON A CURB. *TR
CONSUMER DEPRESSED THE BRAKE PEDAL. THE VEHICLE HESITATED TO ACCELERATE, THEN IT ACCELERATED IN FULL THROTTLE. THIS RESULTED IN AN ACCIDENT. PLEASE PROVIDE MORE DETAILS. PH *TS
AIRBAG WARNING LIGHT COMES ON. NO ACCIDENT, STATIONARY AND IN MOTION. I DO NOT SEE A RECALL REFERENCE AIRBAG? WITH THE COMPLAINTS I READ ON YOUR SITE ABOUT THE AIRBAGS, THERE SHOULD BE A RECALL???????????
I AM CURRENTLY HAVING PROBLEMS WITH THE FUEL PUMP DRIVER MODULE. I REPORTED THE PROBLEM TO FORD IN OCT 2018. FORD STATED THAT THE 10 YEAR RECALL ENDED AND PER THEIR RECORDS THE ISSUE WAS RESOLVED AS FUEL MODULE WAS REPLACED BY DEALER DON KNOTT FORD, CARSON, CA. DON KNOTT FORD IS NO LONGER IN BUSINESS. THE AFOREMENTIONED DEALER I BELIEVE WAS INVOLVED IN UNETHICAL BUSINESS PRACTICES. I WAS NEVER INFORMED OF SUCH A RECALL AND DEALER NEVER CHANGED MODULE, I DO NOT HAVE DOCUMENTATION & WOULD LIKE SUCH FOR MY RECORDS. I AM ORIGINAL OWNER OF VEHICLE AND THE PERIODIC INADVERTENT SURGING OF VEHICLE WHEN STOPPED/STATIONARY AT A STREET LIGHT BEGAN 6 MONTHS AGO. I CANNOT 100% SAFELY DRIVE THIS VEHICLE AT THIS TIME. FORD HAS NOT PROVIDED ME DOCUMENTATION OF THE ALLEGED REPAIR AND/OR DOCUMENTATION INFORMING ME OF RECALL. I WOULD LIKE TO HAVE A COPY OF THIS DOCUMENTATION AND/OR HAVE FORD CHANGE THE MODULE SO THE SURGING CAN STOP. YOUR CONSIDERATION AND REVIEW WOULD GREATLY BE APPRECIATED. LASTLY, FORTUNATELY I HAVE A 2ND VEHICLE THAT I HAVE BEEN USING. THANK YOU FOR YOUR ANTICIPATED REVIEW OF THIS MATTER. YOURS TRULY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Filed by owners of this model year and unverified by NHTSA — one person’s account, not an established fact.
FEDERAL MOGUL IS RECALLING 6,903 AFTERMARKET BALL JOINT ASSEMBLIES SHIPPED BETWEEN NOVEMBER 9, 2007 AND MARCH 26, 2008, WHICH MAY HAVE BEEN PACKAGED WITH INCORRECT NUTS. THE PART NUMBERS PACKAGED WITH INCORRECT NUTS ARE: K7147, K7329, K8683, AND 104353. THESE PARTS WERE MADE FOR USE ON THE VARIOUS VEHICLES LISTED ABOVE.
Remedy: FEDERAL MOGUL WILL NOTIFY OWNERS AND REPLACE THE PARTS FREE OF CHARGE. THE RECALL BEGAN ON MAY 22, 2008. OWNERS CAN CONTACT FEDERAL MOGUL AT 877-489-6659.
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
Remedy: AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
ON CERTAIN PASSENGER VEHICLES, CONTAMINATION OF THE FILTER IN THE FUEL DELIVERY MODULE (FDM) CAN REDUCE, AND EVENTUALLY BLOCK, THE FLOW OF FUEL TO THE ENGINE.
Remedy: THIS ACTION IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN AND IS NOT BEING CONDUCTED UNDER THE SAFETY ACT. ALL OWNERS WILL BE NOTIFIED OF THE PROBLEM, AND DEALERS WILL REPLACE THE FDM WITH A NEW DESIGN AT NO CHARGE IF THE OWNER REPORTS THAT THE VEHICLE EXHIBITS ANY OF THE IDENTIFIED SYMPTOMS. THE FREE REPLACEMENT WILL BE AVAILABLE FOR A PERIOD OF 10 YEARS FOLLOWING THE ORIGINAL PURCHASE OF THE VEHICLE, WITH NO MILEAGE LIMIT. THE CAMPAIGN BEGAN ON APRIL 16, 2004. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Published by model year, not by VIN — may not apply to this vehicle, or may already have been done. Confirm with a dealer.