2017 Mazda CX-5
1 recall and 148 owner complaints on record for this model year.
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This page describes the model. To see how one particular car is equipped, and whether its identifier is valid, decode its VIN.
Decode a VIN1 recall and 148 owner complaints on record for this model year.
This page describes the model. To see how one particular car is equipped, and whether its identifier is valid, decode its VIN.
Decode a VINAlmost all of this describes the model year, not the individual car. Nothing here can tell you about this vehicle’s mileage, accidents or ownership — no identifier encodes those.
Blind spot monitoring system warning appears on dashboard of vehicle after driving for about 50-60 miles. This occurs only when I drive >50-60 miles in one trip without shutting off my vehicle. Speed does not matter. My sensors will not work until I turn off my car and turn it back on. This started as soon as I purchased my vehicle in July 2020. 1 previous owner (lease) before I purchased the vehicle. No prior accidents. Got the vehicle at ~30,000 miles. In January 2021, I drifted off the freeway and hit a tree going 35 mph during a snow storm. It was only myself (driver) and a passenger in the front seat at the time of the incident. Both were wearing seatbelts. The seat belts locked up, but airbags never deployed for myself or the adult passenger in the front seat. Driver sustained no injuries, but the passenger smashed their knee into the glove compartment and smacked their head on the window/seatbelt holder on the side of the interior wall. The passenger was asleep during the incident, which may have explained why they did not brace themselves. One minute we were on the freeway, then we hit a slippery spot, and within seconds we were head on with a tree. Drove away to avoid the possibility of any vehicles following my path and smashing into us. Car was still driveable somehow. Car was repaired after 3 weeks at Caliber Collision and looked great. Sensor issue persists still, but unrelated to accident. Mentioned it to Caliber Collision when vehicle was being repaired and they had a Mazda service person come out with a sensor machine and they could not find the issue.
DRIVERS SEAT FEELS LIKE SPRINGS OR COILS PUSHING ON MY TAIL BONE AND LUMPS THAT HURT THIGH PART OF LEG. FEELS LIKE SOMETHING COULD BE LOOSE AS THE LUMPS GO FROM TAIL BONE, WHOLE BOTTOM LIKE A BAR ACROSS SEAT TO THIGHS TO JUST TAIL BONE. THIS IS THERE ALL THE TIME FROM JUST GETTING INTO CAR AND GETS WORSE BECAUSE IT REALLY IS PUSHING ON BOTTOM. SEEMS LIKE SEATING COIL OR FRAME COULD BE PROBLEM. I DID RETURN TO DEALER BUT NO ONE THERE COULD FEEL IT. IT IS STILL UNDER WARRANTY. NO PICTURES AS NOT VISIBLE HAPPENS ONLY WHEN SEATING ON IT. THIS PROBLEM COULD CAUSE INJURY TO MY SPINE/BACK. *TR
WHILE DRIVING ON THE HIGHWAY, AT APPROXIMATELY 65 MPH, MY SUNROOF COMPLETELY SHATTERED WITHOUT BEING HIT OR TOUCHED BY ANYTHING. IT WAS COMPLETELY SPONTANEOUS WITH NO APPARENT CAUSE, WHICH MAKES ME FEEL LIKE THE GLASS WAS FAULTY. THE SHADE TO THE SUNROOF WAS OPEN, SO GLASS FELL ALL OVER THE INSIDE OF THE CAR, ON THE FRONT SEATS, CANTER CONSOLE, AND THE SECOND ROW - AS WELL AS ALL OVER ME WHILE DRIVING. WHEN IT SHATTERED IT MADE A LOUD POPPING NOISE, COMPLETELY SCARING ME WHILE DRIVING. LUCKILY THERE WEREN'T ANY CARS CLOSE TO ME TO CAUSE ANY DAMAGE TO. I DID CUT MY FINGER OPEN WHILE CLEANING GLASS OFF OF ME. I WAS ABLE TO PULL OFF THE HIGHWAY INTO A PARKING LOT TO ASSESS THE DAMAGE AND TAKE PHOTOS. AGAIN, I DIDN'T SEE OR HEAR ANYTHING HIT MY CAR AND THERE WAS NO CAR DRIVING IN FRONT OF ME AT THE TIME. THERE WAS JUST A LOUD POP NOISE WHEN THE ENTIRE PANE SHATTERED.
On February 14, 2023 around 3:30 - 4:30 p.m. (EST), I drove to the local WAWA. Upon entering the driveway of WAWA at a very low speed and depressing the brake the car failed to come to a complete stop. I pressed down on the brake as hard as I good, but the car did not come to a stop until hitting the security/safety bollard in front of the WAWA store. I did not get injured and no one else was injured. The front end of my car sustained over $4000 worth of damage. The insurance company repaired by car. I was asked by the insurance company what caused the front end damage. As I played the accident over and over in my head, I just could not see what I did wrong. My foot was on the brake. Also, I entered the entrance of WAWA at a very slow/low speed. After a few weeks I took the car to the Mazda dealer to let them know the car accelerates and engine revs. Also, the car jolts forward while decelerating from about 20mph to 10mph. The car dealer/repair shop could not replicate the problem. Was told to bring the car back in, if problem continues.
The infotainment center has been randomly changing settings and radio channels. When it is taken over, I cannot regain control of it until it stops. I've seen online this called "ghost" controlling. It will increase the volume so lout, that I jump sometimes. Also, the rear camera mode of the system froze while I was backing up causing me to hit a vehicle parked across from me.
YESTERDAY MY WIFE TRIED TO STOP OUR CX5 IN OUR DRIVEWAY BUT IT KEPT A SLOW GLIDE FOR A FEW YARDS THUS CRASHING INTO OUR GARAGE DOOR. SHIFTING INTO PARK A 2ND TIME (1ST TIME DIDN'T WORK) AND POUNDING THE BRAKE PEDAL FINALLY STOPPED THE VEHICLE AFTER PUSHING IN THE GARAGE DOOR A FEW FEET. ENGINE REMAINED IN LOW IDLE (NO ACCELERATION) AND BRAKE FEEDBACK WAS NORMAL (NOT MUSHY) THE WHOLE TIME. THIS IS 2ND OCCURRENCE. FIRST OCCURRENCE WAS ABOUT 6 MONTHS AGO AS THE CX5 GLIDED PART WAY INTO AN INTERSECTION. ALL SYMPTOMS LISTED ABOVE WERE EXACTLY THE SAME.
TAKATA RECALL: UNINTENDED ACCELERATION- WHILE PULLING INTO A PARKING SPOT GOING UNDER 5 MPH, MY GAS PETAL ACCELERATED WITHOUT MY FOOT ON IT, AND I BELIEVE THAT THE ONLY THING THAT STOPPED ME WAS THE BUSHES I SLAMMED INTO. IT WAS A VERY DANGEROUS SITUATION DUE TO A TREE IN FRONT OF ME I COULD OF SLAMMED INTO AS WELL AS PEOPLE COULD OF BEEN ON THE SIDEWALK WALKING. THIS IS A VERY SERIOUS MATTER AND I HOPE THIS IS LOOKED INTO FULLY. I JUST GOT THE CAR 3 MONTHS AGO.
The radio is uncontrollable by driver. The radio the self dial from Bluetooth. Even if not connected, the radio surprises this driver by playing the radio unexpectedly at the highest rate. Due to the buttons not working, driver cannot turn down the radio causing safety concerns for being scared and distracted. There are no warnings. Mazda is unwilling to assess without pay.
There is a consistent issue with the “ghost touch“ and the electrical system so when you’re going down the road, the musical will change. The music will blast up or down randomly it’ll get stuck and it’s very distracting. It will hang up on people while you’re having a conversation through the car phone. This was a recall for Mazda 2014 through 2016 and they need to extend it because it was still happening with my 2017. This is my first experience with Mazda and it has not been a good one as far as this goes. I do a lot of driving and phone calls and music are very important and stuff randomly changing or getting stuck while you’re driving and then trying to fix it is very dangerous.
Infotainment system randomly makes its own selections. Turns volume up and down, changes settings, changes stations... etc. Anything that can be controlled on the screen is at risk of being randomly hijacked. Once, my drivers assist volume was unexpectedly turned to full blast and randomly shouted "navigation assistant will be at this volume. " I jumped so badly I actually could have crashed if I hadn't been at a light.
The contact owns a 2017 Mazda CX-5. While driving the vehicle, the engine overheat warning suddenly illuminated on the dashboard cluster panel. The contact pulled over immediately, restarted the engine, and coasted the vehicle to a local, independent mechanic shop. The independent mechanic diagnosed the issue as a blown head gasket. For a secondary inspection, the vehicle was transported to an authorized Mazda dealership. Dealership technicians determined that the engine cylinder was actually cracked and recommended a full engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 92,000.
Last week, the airbag warning light illuminated on my dashboard. Please be aware that this marks the fourth occurrence of this issue. Each time I bring the vehicle to the dealership, they provide a different explanation, and I am required to cover the repair costs. I have been informed that the vehicles were manufactured with a defect, causing the wiring harness to corrode at the junction where the temperature sensor connects to the engine, which measures the coolant temperature. Additionally, on two occasions, I was told that the wire had disconnected from the airbag connector. During my most recent visit to the dealership on 5/21/26, I was informed that an item in my glove compartment had dislodged the wire from the passenger side airbag module. This situation is extremely concerning, as it suggests that the wire can easily fall out or become loose from the airbag, given that there is no barrier between the glove compartment and the airbag. It is important to note that this issue arises each time I start the vehicle while it is stationary, and this vehicle has never been involved in an accident nor have the airbags been deployed.
My car only has 65k miles on it and the rear differential failed and needs to be replaced. I am seeing this posted online by many Mazda CX-5 owners well under the mileage this typically happenes but out of the warranty period. Mazda should start a recall or compensate owners for this. its never been in an accident simply a commuter car used around town
During a one-hour car ride, the front passenger side seat heater burned a hole through the seat, damaging my wife's skirt and leaving a hole in the upholstery. The overheating definitely originated within the seat. We immediately turned the seat heater off and have not used it since. It could have started a fire, which is very scary, or burned my wife, which is a serious safety risk. This issue has been mentioned by other Mazda owners, but I cannot find any recall reports. There were no warnings prior to the burning. The component is being taken to the dealership to be examined today.
UNKNOWN The infotainment system started malfunctioning on its own. Changes channels on radio, goes into settings and makes changes. Calls phone numbers etc. Does it more in the cold weather
Filed by owners of this model year and unverified by NHTSA — one person’s account, not an established fact.
Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.
Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.
Published by model year, not by VIN — may not apply to this vehicle, or may already have been done. Confirm with a dealer.