3 rappels et 292 signalements de propriétaires enregistrés pour cette année modèle.
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I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This resulted didn’t some injuries to me in a driver of the other car. The other car driver airbags did deploy but my 2020 Jeep Cherokee airbags did not deploy vehicle damage was rated such that the car was totaled with heavy front damage on the driver side front.
On June 24 ,2025 I was in a front end collision resulting in personal injury to with parties. From airbags not deploying on my vehicle. My car was deemed total loss from insurance company. Vehicle didn't have any prior electrical or and warning lamps on at time prior collision
The contact owned a 2020 Jeep Cherokee. The contact stated while his wife was driving at 35 MPH, when approaching an intersection a vehicle coming from the opposite lane came thru and caused the driver to hit that vehicle head-on. The air bags did not deploy. There front end of the vehicle was crashed in. The driver sustained a crack sternum, bruised lungs, and hurt their foot while depressing on the brake, the contact sustained an injured right shoulder due to the seat belt, internal bruises to their sternum, ribs, and stomach, as well fluids in their lungs. There was medical treatment at the scene and took both the contact and the driver to the hospital for treatment. A police report was filed. The vehicle was towed to a tow yard where the vehicle was deemed a total loss by the contact insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 8,000. Contact was later found to have dislocated sternum and damage to internal organs as well as damage to dialysis port. He recently was hospitalized to manage pain and monitor organs four weeks in the hospital and one week in nursing home. Now doing PT at home.
The contact's mother owns a 2020 Jeep Cherokee. The contact stated that while his mother was driving at unknown speeds, the steering wheel stiffened and was difficult to maneuver. The failure would occur intermittently. The contact stated that while his mother was driving at approximately 25 MPH, the steering warning light illuminated and the steering wheel seized. The driver lost control of the vehicle and crashed into a nearby tree where it came to a stop. No air bags deployed. The driver sustained bruising to the chest, and back injuries, and hit their head against the steering wheel. Medical attention was required. A police report was failed. The police department towed the vehicle. The vehicle's front end was severely damaged causing the radiator to leak. It was unknown if the vehicle was diagnosed or repaired. A dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not available.
This isn't a major concern but just possibly a design defect that could potentially be dangerous in an accident. On March 30 2023 I was involved in an accident on a highway in Pennsylvania where traffic was stop and go. I was stopped, and a car slammed into the back of me going pretty fast. Her car bounced off my bumper and then hit into me again. The car and my seat belt did their jobs and I was not injured. However, afterwards the top of my head felt like it had a bad brush burn. It lasted for several days. When sitting in my car directly after the accident I noticed something odd. Both driver and passenger sun visors were off their hooks and in same position of pushed forward towards windshield under the hook. Because it happened to both of them and they were in the same position I have to surmise that the laws of physics during the accident caused this and that the impact knocked them off the hook and the other vehicle bouncing off and then hitting again caused them to pull back and then fly forward. I believe the movement of the visors so fast is what caused the brush burn on my head. I'm not sure if this is generally something that happens during an accident, but it seems pretty dangerous to me. Luckily I am not that tall and was positioned that the visor skimmed the top of my head. I cannot imagine though if someone was taller what that could potentially do if the visor comes flying at someone's face that fast. This has not been reproduced or confirmed by anyone. My vehicle is still at the body shop awaiting repairs.
Vehicle was in a front end collision resulting in $16k in damages, driver transported to the hospital with leg and head injuries. The airbags did not deploy. NONE.
Upon driving at approx 20mph in traffic on the highway, there was a sudden loss of power in acceleration. Smoke was seen around the vehicle. Multiple lights flashed on the dashboard and then quickly went blank. As I was pulling to the side of the road I noticed flames coming from the front right side of the vehicle. The brakes no longer worked. I got out of the vehicle as smoke was seeping into the cabin. I was able to retrieve my phone and bag. Approx. 30 seconds after exiting the vehicle and moving away there was a small explosion. Over the course of the next few minutes there were multiple other explosions. Emergency services were called immediately. The vehicle burnt to the ground completely.
The contact owned a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the four-wheel drive overheated warning light illuminated. The contact reduced the speed, and the vehicle was driven to the shoulder of the road. The contact stated that a nearby driver pulled over and informed the contact that the vehicle was on fire. The nearby driver also assisted the contact out of the vehicle. The contact stated that there were several explosions. The contact stated that the vehicle was burned to the ground. The fire department and the local police arrived on the scene. There were no injuries sustained. A Fire report was filed. The vehicle was towed to a local tow yard. The vehicle was condemned to total loss. The manufacturer was made aware of the failure and a case was filed. In addition, the case is currently under investigation. The failure mileage was approximately 26, 900.
The contact owns a 2020 Jeep Cherokee. The contact noticed that the vehicle was on fire while parked in a parking lot. The contact mentioned the fire caused 2 other vehicles to catch on fire. The fire department extinguished the fire and determined the fire was caused by the engine. A police report was filed. The vehicle was damaged. The dealer was not contacted. The vehicle was towed to a body shop. The manufacturer was notified of the failure. The approximate failure mileage was 16,800.
The contact owned a 2020 Jeep Cherokee. The contact stated that while his nephew was driving approximately 70 mph, a burning odor was present inside the cabin of the vehicle. The driver then noticed flames coming from the engine compartment. The driver stopped the vehicle and exited. No further information was available. The vehicle was destroyed and towed away from the scene. The cause of the failure was not determined. The manufacturer and an unknown dealer were notified of the failure. The failure mileage was 13,000.
TL* THE CONTACT LEASES A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, AN UNKNOWN BURNING ODOR OCCURRED. THE CONTACT STATED THAT ANOTHER VEHICLE ALERTED HER THAT THE VEHICLE WAS ON FIRE UNDERNEATH. THE CONTACT QUICKLY COASTED OVER TO THE SIDE OF THE ROAD AND AS SHE EXIT THE VEHICLE THE HOOD EXPLODED ENGULFED INTO FLAMES. THE CONTACT STATED THAT THE VEHICLE BURNED DOWN TO A CRIST. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE OF WHAT HAD LEFT OF THE VEHICLE. A FIRE AND POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS LATER TAKEN BY THE VEHICLE INSURANCE TO AN INSURANCE AUTO AUCTION LOT WHERE IT STILL REMAINED. THE CONTACT CALLED KELLY JEEP CHRYSLER, 353 BROADWAY, LYNNFIELD, MA 01940, AND INFORMED THEM OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS NOT AVAILABLE.
History of the vehicle in the shop for braking issues, on 08/09/2024; 2 vehicles in front braked for an animal on a busy road, and saw braking. Was at around 30mph and started to brake, car in front had an emergency brake event and came to a sudden stop. My vehicle sent a BRAKE!, warning and started to apply brakes, I went to an evasive maneuver, my steering was cut, my brakes kicked my foot to half pedal and I could no longer brake. Coasted into the back of the vehicle in front of me at around 25 mph.
The contact owns a 2020 Jeep Cherokee. The contact stated that while the vehicle was parked the driver attempted to accelerate forward and the vehicle erroneously made a sharp left turn and crashed into a construction zone causing damage to the vehicle and the construction site materials. No further information was available. During the incident, no injuries were reported and no police report was filed. The vehicle was later towed to the local dealer who diagnosed that the steering rack gear had fractured. The steering rack gear was replaced and the failure was remedied. The manufacturer was notified of the failure but no assistance was offered. The contact was later informed that the VIN was not included in the NHTSA Campaign Number: 19V637000(Steering). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 22,000.
MY BOYFRIEND WAS IN AN ACCIDENT WITH MY 2020 CHEROKEE AND HIT A SEMI TRUCK AT THE FRONT RIGHT CORNER OF THE JEEP WHILE ON A 2 LANE HIGHWAY. NONE OF THE AIRBAGS DEPLOYED. THANKFULLY NO ONE WAS INJURED INSIDE THE VEHICLE. THERE WAS A 29 YEAR OLD DRIVING AND A 2 YEAR OLD IN THE BACK SEAT ON THE RIGHT SIDE.
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 65 MPH, the 4WD warning light unexpectedly illuminated. The contact stated that a "4WD Needs Service" warning message also displayed. The vehicle was taken to a service center where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The contact also stated that the vehicle was inspected by a second service center. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Déposées par des propriétaires de cette année modèle et non vérifiées par la NHTSA : le témoignage d'une personne, pas un fait établi.
The steering column control module (SCCM) may have been built with an inadequate welded connection between the internal flexible cable (FFC) and the busbar. The faulty connection may not allow the signal from the occupant safety control (ORC) module to reach the driver's airbag module, preventing it from deploying. An airbag that fails to deploy as intended can increase the risk of injury to the driver in the event of an accident. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
The exhaust-gas recirculation (EGR) cooler can be susceptible to thermal fatigue. The exhaust gases can interact with air and other hydrocarbons in the system, which can cause combustion in the inlet manifold. This can lead the vehicle to catch fire. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
An incorrectly fitted rear coil spring may detach from the vehicle, which could affect vehicle handling and create a hazard for following traffic. This increases the risk of accidents and injuries. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
An incorrectly fitted retaining ring in the Power Transfer Unit may cause an unexpected loss of traction and/or failure of the parking function, increasing the risk of an accident and injury. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
The high-voltage battery pack can contain cells having separator damage. A damaged separator can lead to a very rapid chemical chain reaction in the battery. This can cause the battery to overheat, which can start a fire in the vehicle. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
The separator of the high voltage battery may be damaged. This may lead to cell failure and increase the risk of fire. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
Second row seats may have missing welds between the seat back frame and the anchor of the child seat on one or both seats. As a result, the anchor can completely detach from the vehicle seat, increasing the risk of injury to the child seat occupant in case of an accident. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
The steering column intermediate shaft can detach from the U-joint, causing the steering control to fail, increasing the risk of an accident. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
The rear coil springs may be defective and can become detached while the vehicle is in motion, creating a risk of an accident. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
The upper control arm clamping screw may have been damaged during vehicle assembly. If it breaks, the clamping force between the control arm ball joint and the steering knuckle could be lost. This could cause the wheel to detach, creating a risk of accidents and injuries. The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.
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Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Solution : Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Solution : Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Solution : Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Publiés par année modèle et non par VIN : ils peuvent ne pas concerner ce véhicule, ou avoir déjà été effectués. À confirmer auprès d'un concessionnaire.