2 llamadas a revisión y 102 quejas de propietarios registrados para este año del modelo.
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The driver was driving into a parking lot preparing to park, when the vehicle accelerated and started going forward at a higher speed. The vehicle struck a parked vehicle, then travelled across the parking lot, over curbs, a grass median, landscaping, and struck a rock building at a high rate of speed, causing a partial collapse of the wall. The vehicle is available for inspection through the insurance company. No analysis of data was done and nothing was inspected. There were no symptoms of the problem beforehand. The vehicle has automatic emergency braking, but it evidently didn't operate. It is unknown if this was caused by driver error in accelerating and never braking.
The contact owns a 2021 Subaru Ascent. The contact stated that while making a left turn at approximately 5-10 MPH, another vehicle ran a red light and crashed into the front passenger's side bumper. The air bags did not deploy. The contact's chest struck the steering wheel, resulting in a fractured sternum. Medical attention was received. A police report was filed. The vehicle was first towed to the police impound lot, then to a body shop. The dealer was made aware of the failure and referred the contact to the manufacturer. The vehicle was not repaired and was not deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.
April 25, 2022: The trunk/liftgate of the vehicle failed to detect an obstruction and closed without retracting when it came in contact with an individual's head. The impact caused a head injury, blackout, and concussion, and resulted in permanent damage to an individual (6' 2" - 190lbs). Subaru’s stated that an inspection of the vehicle was performed on May 19th and informed me that “the vehicle is operating as designed…and has met all federal specifications,” and that their inspection concluded that this is “no manufacturing defect.” Prior to the inspection, Subaru requested signed consent to inspect the vehicle's internal data which I provided. When I requested a copy of the report, Subaru informed me of their policy not to share this information despite the vehicle "operating as designed." One of the first things that we learn about computers is “Garbage in, garbage out.” My position is that if Subaru’s computers are not programmed to look for issues pertaining to incidents that contradict their message of superior safety features, then their computers will not find issues that do not reflect their preferred image. No warning messages or symptoms prior to this occurrence. Subaru's response is included in this report.
While driving my Subaru Ascent, a check engine warning light appeared on the dashboard. Shortly afterward, I noticed smoke coming from the engine compartment. I immediately pulled over and turned the vehicle off. Within moments, flames began coming from under the hood. The fire spread rapidly, and within 5-10 minutes the entire vehicle was fully engulfed in flames. The fire originated from the engine compartment. The vehicle was a total loss. Subaru of America was notified on 12/23/2025, but no follow-up or update on investigation has been responded. The vehicle was always serviced with Subaru. This sudden, traumatizing and catastrophic failure with no prior warning.
The contact owns a 2021 Subaru Ascent. The contact stated that while the daughter was driving approximately 20 mph and making a slight right turn, the steering wheel did not respond and the vehicle drifted to the left and crashed into the guard rail. Prior to the incident the driver indicated the steering wheel felt wobbly and unstable. There were no injuries reported. The police was called to scene and the vehicle was towed away. No further information was available. The cause of the failure was not determined. The manufacturer and local dealer were not notified. The failure mileage was 10,000.
After my husband replaced the 12V battery in my 2021 Subaru Ascent Touring ($90,000, fully paid off), Apple CarPlay stopped connecting via USB entirely. Android Auto and Bluetooth continued working fine on the same phone, cable, and port, proving the defect was isolated to Subaru's CarPlay system, not my device. I spent significant time and money troubleshooting this myself: multiple cables (including two labeled "Apple certified"), a full infotainment factory reset, and a software update attempt, none of which fixed it. The issue only resolved after I purchased yet another cable at my own expense, with zero meaningful help from Subaru. When I filed a formal complaint, I received a response with an appointment confirmation left entirely blank (no retailer, date, or time), which I was told was "intentional" so I could fill in my own details, shifting all scheduling and diagnostic responsibility back onto me. When I requested compensation for hours spent troubleshooting a defect that was never mine to fix, I was told plainly that no compensation exists. Shortly after, my key fob began requiring near-direct contact with the door and push-start button to register, despite a confirmed correct, brand-new battery, ruling out the simplest cause. This is a second unexplained electrical issue on the same vehicle in a short span. Subaru's support has been dismissive and apathetic throughout, repeatedly redirecting responsibility back to me as the consumer rather than taking ownership of manufacturer-level defects.
My local Subaru dealership / service provider has told me my car needs a new transmission at 66k miles, due to an issue within the CVT solenoid causing slipping and lag that will eventually lead to catastrophic failure of the transmission - per the Subaru of America service tree. This issue began on July 23, 2026, when a slew of warning lights illuminated on the dash and my car went into limp mode, not accelerating properly. It eventually began driving normally and all dash warning lights dissipated. Dealership couldn't see the car at that time, then I was out of town for about a week. Came back, experienced the same issues within 2 days of driving the car. I was able to get it into the dealership for service on 8/6 where it was diagnosed, according to the Subaru Service Tree, as needing a new transmission. Subaru technicians cleared the codes, and I took the car home on 8/7/26 with the warning from my dealership that it was only a matter of time before the transmission failed. The lights / limp mode driving came on again on 8/9 and I have not driven it since that date. I have opened a case with SoA and am waiting on a "resolution". I do not feel safe driving my vehicle so it has been sitting in the driveway since 8/9 while I wait on a resolution from Subaru of America.
My 2021 Subaru Ascent (40,000 miles) suffered multiple major mechanical failures that pose ongoing safety concerns: 1. Engine Oil Leak: The vehicle developed an active engine oil leak at 20,000 miles, posing a risk of fluid contacting hot exhaust/engine components under the hood or causing low oil levels during operation. Repair time more than 35 days due to parts not available. 2. Loose Factory Engine Mounts: At 25,000 miles, excessive engine shifting, vibration when braking, the dealer discovered loose engine mounts. 3. Transmission Valve Body Failure: At 40,000 miles The transmission Valve Body Failure and need replacement.
The contact owns a 2021 Subaru Ascent. The contact stated that while driving at an undisclosed speed, the vehicle started to stall, and the transmission failed to properly operate. The vehicle was pulled over to a nearby shop and was advised to take the vehicle back to the facility that performed the oil changes. Several days later, the contact's husband test drove the vehicle and was able to duplicate the failure. The vehicle was towed to a dealer to be diagnosed, and metal shavings were found in the oil. The dealer determined that the CVT transmission needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The failure mileage was 101,541.
Oil leaking from upper and lower oil pan. Oil seeping from head gasket and CVT chain pump cover. RTV sealant failure. $4800 to repair. Subaru needs to solve these oil leak issues. Leaking oil is bad for the environment and engine failure could cause accidents and injury.
On May 14, 2026, while driving a 2021 Subaru Ascent (approx. 94,291 miles) on a Texas expressway at highway speed during rush hour, I experienced a sudden and significant loss of engine power. There were no warning lights, no safety system activation, and no advance indication of the failure. The vehicle decelerated abruptly with traffic behind it. Live OBD-II data was being logged during the drive and was provided to the service advisor at the authorized Subaru retailer. This incident occurred only 3 days and approximately 125 miles after the vehicle was returned following a major engine repair performed at an authorized Subaru retailer in Texas under active powertrain warranty. That repair was supervised by a Subaru of America District Quality Manager and Field Technical Specialist, who conducted a 110-mile validation drive prior to release. Prior to the highway failure, visible fluid leaks were documented across the intake ducting, residue on lower engine components, a sweet and burning odor after driving, and milky sludge returning to the coolant reservoir — all within 125 miles of pickup. These are consistent with ongoing oil and coolant cross-contamination, which was the original diagnosis documented in the dealership's digital service portal. The vehicle has now undergone three major engine teardowns since March 17, 2026 — over 100 days out of service — for the same underlying powertrain issue on the FA24 engine. The current repair involves cylinder heads sent to a third-party machine shop. Vehicle telematics confirm the vehicle has not been started since May 27, 2026. This report is filed to establish a federal safety record of the highway power loss incident and the recurring nature of this powertrain failure. An active Subaru of America customer advocacy case is on file regarding this vehicle.
I am submitting this complaint regarding a 2021 Subaru Ascent that I purchased new from Herb Gordon Subaru in Maryland. The incident occurred while driving on I-95 at approximately 75 mph with my family, including children, in the vehicle. The vehicle experienced a sudden and complete powertrain failure without any prior warning indicators. This created an immediate and serious safety risk on a busy highway. Fortunately, we were able to safely maneuver the vehicle out of traffic and avoid a collision. Prior to this incident, the vehicle had undergone regular maintenance, and there were no indications of any imminent powertrain failure. While a routine fluid service had been recommended, it was not presented as urgent and was planned to be completed at a later time. Following the incident, I conducted further research and learned that the vehicle had previously been subject to a manufacturer recall involving engine harness/ECM-related issues, which had been completed prior to the sale. This material information was not disclosed to me at the time of purchase and only came to my attention after the failure occurred. Had I been informed of this recall history at the time of purchase, it would have reasonably influenced my decision-making, and I would have reconsidered or sought further clarification before proceeding. The estimated repair cost is approximately $11,000. Subaru of America has offered $2,000 in goodwill assistance, which I consider inadequate given the severity of the failure and the associated safety concerns. This matter raises concerns regarding non-disclosure of material recall history at the time of sale, potential underlying defect, and possible breach of the implied warranty of merchantability. In addition this recall is not even recorded in the NHTSA website.
I had catastrophic transmission failure. The car was completely inoperable. Thankfully this only happened in a parking lot. If this were yo happen while merging into traffic it could have been very dangerous. This was the second cvt in this vehicle. The 1st transmission was replaced around 52kmiles. The second transmission lasted not even 13 months sndless than 15k miles. Subaru replaced the transmission for a 3rd time at a cost of 1k to me. I no longer have the car.
Issue 1: Complete transmission failure was diagnosed by Subaru dealer March 24, 2026 at 5 years and 6 months after purchase with an odometer reading of 45,000 miles (drive train warranty 5 yrs/60,000 miles). Had to purchase and have installed a rebuilt Subaru transmission. First noticed transmission was slipping with a large load in vehicle May 2025 at 4 years and 8 months after purchase at about 40,000 miles on odometer. The issue was subsequently not noticed under typical load until slipping transmission signs reappeared December 2025. Made appointment in March 2026 due to a planned trip to [XXX] mid-February to mid-March. Failed transmission poses critical safety risks including loss of acceleration, stalling in traffic and unexpected deceleration. Subaru of New England was able to install the transmission at about 50% of the initial estimate over 12,000 (final paid 5400). Subaru of America file was claimed (Case # XXX-XXX) for the balance, but any further reimbursement was rejected. Issue 2: Driver window alternating between getting stuck fully opened as well as reversing to the open position when trying to roll up. The failure of window regulator and channel run was diagnosed by Subaru dealer March 24, 2026 at 5 years and 6 months after purchase with an odometer reading of 45,000 miles. Had to purchase and replace the Subaru window regulator and channel run. Power window failures in the open position create significant safety risks including vehicle theft, interior damage from weather and occupant vulnerability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I am a CPST. I use the Joie Mint Latch with my own child. On multiple occasions I have found on multiple occasions that when securing the lower rigid latch it will flip to green (secure) when it is not actually latched. It is during install when "jiggling" it into position. I am concerned parents who arent as well educated on car seats may not double check the latch before traveling and their child may not be safe.
Presentadas por propietarios de este año del modelo y sin verificar por la NHTSA: el relato de una persona, no un hecho probado.
1 llamada incluye un aviso de no circular o de estacionar en el exterior. Comprueba si este vehículo ya fue reparado antes de conducirlo o guardarlo.
Subaru of America, Inc. (Subaru) is recalling certain 2026 Crosstrek Hybrid, 2025-2026 Forester Hybrid, Forester, and 2019-2026 Ascent vehicles. These vehicles were manufactured with an incorrect Gross Axle Weight Rating (GAWR) on the certification label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 110, "Tire selection and rims."
Solución: Subaru will mail a new certification label to owners, free of charge. Owners may also choose to have a dealer install the new label, free of charge. Letters informing owners of the safety risk were mailed August 27, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-26.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.
Solución: Owners are advised to park their vehicle away from structures and to avoid leaving the vehicle unattended while the engine is running. An owner who notices or smells smoke coming from the dash or driver's footwell area should immediately stop operating the vehicle and turn the ignition switch to the "Off" position. Dealers will replace the PTC heater ground bolts and if necessary, replace the ground wire and the connector holder, free of charge. Owner notification letters are expected to be mailed February 6, 2023. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRL-22.
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