2020 Infiniti QX50
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Decodificar un VIN2 llamadas a revisión y 32 quejas de propietarios registrados para este año del modelo.
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Engine lost all power and car seemed to be locked in low gear while attempting to drive down the road. Took the car to Infiniti dealership which said there was a recall and they inspected the vehicle. Mechanic inspected the vehicle and said it fit all requirements to be replaced by engine recall. Infiniti is refusing to replace engine stating it does not meet recall requirements.
The contact owns a 2020 Infiniti QX50. The contact stated that while driving 75 MPH, the check engine warning light illuminated, and the RPM became elevated. The vehicle was taken to the dealer, where an unknown recall repair was performed. The contact stated that the engine was replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer where the contact was informed that the failure was associated with the computer system which was not recalibrated after the engine replacement. The vehicle was repaired, but the failure reoccurred. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the message “Critical Warning - CVT Hot - Power Reduced” was displayed. In addition, the RPM became elevated, and there was an abnormal odor inside the vehicle. The dealer was contacted by phone and made aware of the failure. The manufacturer was made aware of the failure, and a case was filed. The case was submitted by phone with the customer relations department. The failure mileage was approximately 108,000.
I am a [XXX] woman who purchased my first vehicle on December 6, 2024, with 43,000 miles. I have driven fewer than 20,000 miles since purchase, and the vehicle currently has approximately 62,000 miles. Until January 19, 2026, I experienced no issues. I have properly maintained the vehicle and followed all recommended service guidelines. I completed three oil changes during my ownership, averaging approximately every 8,500 miles. Two oil changes were performed by a licensed mechanic, and the most recent oil change and inspection were completed on November 29, 2025 at Legend Infiniti. I have receipts for all services. On January 19, 2026, while driving approximately 65 mph on a four-lane highway in Long Island, the vehicle suddenly went into limp mode and dropped to about 10 mph without warning. This created an extremely dangerous situation with a serious risk of collision. I first brought the vehicle to my mechanic, who advised me to take it to an authorized Infiniti dealership due to an engine bearing recall associated with my VIN. I brought it to the same Infiniti dealership that had serviced it two months earlier. After diagnosis, the dealership stated there was engine sludge and that I needed a new engine. They denied any connection to the recall and attributed the issue to poor maintenance. However, two months prior they completed an oil change and inspection with no documentation of sludge, engine concerns, or maintenance deficiencies. I was not informed of any recall at that time. My warranty claim was denied on the basis that sludge is not covered and that maintenance performed outside Infiniti could not be validated, despite providing receipts from licensed facilities. I am also being told there are record-access issues because the vehicle was originally sold in Canada. Given the sudden loss of power at highway speed and the known recall related to engine components, I believe this presents a significant safety concern and warrants investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2020 Infiniti QX50. The contact stated that the vehicle was repaired under NHTSA Campaign: 25V437000 (Engine and Engine Cooling) however, other failures occurred. The contact stated that after the vehicle was dropped off by the local dealer, the front passenger’s side tire deflated. The vehicle was taken to a local dealer, where it was repaired. The contact stated that the underbody shield of the engine guard had detached, allowing road debris to enter the hood. In addition, the contact stated that while attempting to start the vehicle, the vehicle failed to start as intended, with a rattling sound coming from the engine. The vehicle was towed to a local dealer, where the vehicle was lost and misplaced. The manufacturer was made aware of the failure. The failure mileage was approximately 51,000.
The contact owns a 2020 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The local dealer was contacted to schedule an appointment, and it was confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was called, but the call was disconnected. The contact had not experienced a failure.
RECIEVE 5 RECALL NOTICE BUT DEALER WILL NOT LOOK INTO THE RECALL. DEALER IS INFINITI OF FIFE IN TACOMA WASHINGTON. MY CONCERN IS THAT THE VEHICLE BREAKDOWN AND THEY SAID IT'S NORMAL WEAR AND TEAR HOW CAN I PROVE THAT.
VEHICLE : IMNFINITI QX50 YEAR: 2020 LOCATION : PUERTO RICO My Infiniti QX50 has an active engine recall by VIN In 2023 the Infiniti dealer in San Juan PR documented oil sludge in the engine and performed and engine flush and internal treatment . The vehicle was returned to service and was not declare unsafe In 2024 , the same Infiniti dealer performed maintenance and again returned the vehicle to service without restriction The vehicle has now develop internal engine damage . The dealer is denying recall coverage , stating the damage is due to oil sludge and alleged lack of maintenance . The denial is inconsistent with service history , as the sludge was documented and treated while the vehicle was under dealer maintenance , and dealer performed maintenance continued after that finding. Additionally , Infiniti Consumer Affair stated they cannot assist because the vehicle is in Puerto Rico. I am concerned about federal safety recall. not being honored in US territory , and about vehicle being unsafe to operate due to engine failure risk I am requesting NHTSA review and assistance to ensure recall compliance
Received safety recall August 22, 2025. Still no remedy or communication. Recall data was refreshed January 19, 2026 reports unrepaired recall with no remedy plan. Is this a continuing safety risk?
The contact owns a 2020 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 ( Engine and Engine Cooling). The contact called the local dealer and was advised that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had been changing the oil every 3,000 miles as mitigation for the remedy not being available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I received notification from Infiniti there was a recall for engines failing in the model I drive. I promptly took my vehicle to the dealership, and they confirmed there is metal shavings engine and Infiniti refused to replace the engine. An independent review was done by Infiniti and even though the dealership agrees engine needs replaced Infiniti refused. I am attaching invoice and pictures attached of oil pan confirming metal shavings are present.
The contact owns a 2020 Infiniti QX50. The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as intended and lost motive power. There were no warning lights illuminated. No further information was available. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The vehicle was taken to an unknown local dealer, where it was determined that the timing belt needed to be replaced. The dealer informed the contact that the recall repair was not available. The contact stated that there was an unresolved dispute with the dealer. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.
About 3 months ago I took my car to be inspected for recall Infinity Dealership stated the drained oil and dropped oil pan and inspected for debris on bottom on oil pan however manufacturer has stated engine beating failure happens progressively not all of a sudden I believe the system malfunctioning light I’ve been seeing on my dash is a direct result of something that was missed during recall inspection.
Crest Infiniti staff, including Service Rep Trevor and Manager Randy Nadors, misrepresented Recall 25V437 as "not a safety recall" and claimed repairs were stopped until year-end. This contradicts NHTSA"s designation of 25V437 as a serious safety recall and Infiniti Corporate's confirmation. Their false statements indicate a failure to disclose material safety information and unsatisfactory service, thereby putting consumers at risk.
My vehicle is affected by Recall 25V437. I am already experiencing recall-related symptoms, including stuttering, unusual engine noises, and uneven acceleration. I leased the vehicle through DFW Auto and Services INC, On August 15, 2025, at 9:35 AM, I spoke with Sam in the finance department of DFW Auto and Services INC during a 3‑minute call from 214‑205‑7327. I specifically asked about the recall affecting this vehicle. Sam stated that the recall had been “taken care of.” This was false, as Recall 25V437 remains open and unresolved. The dealership misrepresented the recall status of my vehicle, failed to disclose that Recall 25V437 remained open, and delivered a defective product – a vehicle with a known safety defect that directly impacts usability, value, and consumer safety. On November 18, 2025, I submitted a formal complaint to the Attorney General regarding this matter. This misrepresentation placed me at risk of driving a vehicle with a known safety defect that could result in sudden engine failure or fire. I am requesting NHTSA to investigate the dealer’s misrepresentation and ensure proper enforcement of Recall 25V437. This recall must be remedied at no cost to me. I have contacted: Crest Infiniti 6100 State Highway 121, Frisco, TX 75034 to have Recall 25V437 remedied. I am currently still waiting response from the service center for an appointment to have the engine replaced.
I am submitting a formal safety complaint regarding Recall R25B2 on my 2020 Infiniti QX50. I purchased the vehicle in July 2024 from a dealership in Indiana and currently reside in Illinois. Summary of the Issue In July 2025, I received notice that my VIN was included in Recall R25B2 for an engine-related defect. Infiniti of Orland Park (IL) inspected the vehicle and confirmed that it exhibited symptoms consistent with the recall. My recall/warranty repair was denied because Infiniti claims the engine is “branded” in its internal system. This branding does not appear on Carfax or any public record and was never disclosed at the time of sale. According to California DMV documentation I obtained, the vehicle sat on a California Infiniti dealership lot from 2022 through 2024 before being auctioned. Infiniti later stated that the engine was branded in 2023 due to “lack of maintenance”—a period when the vehicle was under Infiniti’s possession or control. I purchased an Infiniti Vehicle Service Contract (VSC) in 2024 (which has since been refunded), indicating Infiniti’s own retail systems did not flag the vehicle as ineligible. During two prior oil services (January 2025 and the week before the recall inspection), no dealership representative mentioned any “engine smut” or branding concerns until the recall claim was denied. I believe this situation represents a safety and consumer transparency issue. Infiniti is allegedly using non-public internal “engine branding” flags to deny recall eligibility for vehicles otherwise included in a safety recall. Consumers and selling dealerships have no way to access or verify these internal designations through Carfax or public records. As a result, affected vehicles may be excluded from safety recall repairs without notice or recourse—despite meeting all other criteria. Requested NHTSA Actions Investigate whether Infiniti/Nissan is improperly using internal branding to deny Recall R25B2 remedies to otherwise eligible vehicles.
Presentadas por propietarios de este año del modelo y sin verificar por la NHTSA: el relato de una persona, no un hecho probado.
Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 2019-2020 Altima, 2019-2022 Infiniti QX50, and 2022 Infiniti QX55 vehicles equipped with 3-cylinder 1.5L or 4-cylinder 2.0L variable compression turbo (VC-Turbo) engines. The engine bearings may have manufacturing defects that can lead to engine failure.
Solución: Dealers will reprogram the engine control module (ECM) software, free of charge. Owner letters were mailed April 8, 2026. Owners may contact Nissan's customer service at 800-647-7261 or Infiniti's customer service at 1-800-662-6200. Nissan's numbers for this recall are R25A8/A9 and R25B1/B2.
Nissan North America, Inc. (INFINITI) is recalling certain 2020 INFINITI QX50 vehicles. The text of the Tire and Loading Information placard, including the tire size and loading capacity, may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Solución: INFINITI will notify owners, and dealers will inspect the legibility of and, as necessary, replaced the placard, free of charge. The recall began March 17, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. Infiniti's number for this recall is PC788.
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