5 recalls and 633 owner complaints on record for this model year.
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TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BECAME UNCONTROLLABLE AND HYDRO-PLANED. THE CONTACT CRASHED INTO A TREE AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE FIVE CHILDREN IN THE VEHICLE WHO SUSTAINED INJURIES FROM BRUISING, CONTUSIONS AND LACERATIONS THAT REQUIRED STITCHES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 14V118000(AIR BAGS) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. ..UPDATED 04-29-14 *BF UPDATED 8/1/17*CN
THE STRUTS ON THE LIFT GATE OF MY SATURN OUTLOOK FAILED TO HOLD UP WHILE MY SISTER AND I WERE LOADING GROCERIES.I SAW THE GATE COMING DOWN AS IT WAS GOING TO STRIKE MY SISTER IN THE HEAD, AND I REACHED FROM THE SIDE TO PREVENT IT FROM CLOSING AND GOT MY INDEX FINGER CRUSHED IN THE LIFT GATE AND NEARLY SEVERED OFF. I STILL TO THIS DAY HAVE MULTIPLE ISSUES WITH MY FINGER.I JUST REVIEVED NOTICE THAT THERE WAS A DEFECT ON THE STRUTS.
ON APRIL 11, 2008 AT APPROXIMATELY 8:00 P.M. I STOPPED AT COSTCO (WEST HOMESTEAD, PA) FOR FUEL. MY WIFE WAS IN THE PASSENGER SIDE FRONT SEAT WITH THE SEAT BELT ON AND MY SON WAS IN THE 2ND ROW PASSENGER SIDE SEAT WITH THE SEAT BELT ON. THE ENGINE OF MY 2008 SATURN OUTLOOK AWD - XR WAS OFF. MY SON WAS WATCHING A DVD ON THE OUTLOOK'S CEILING MOUNTED PLAYER. HE DECIDED TO CHANGE THE DVD AND DEPRESSED THE RELEASE BUTTON ON THE SEATBELT (LOCATED TO HIS LEFT). THE BUCKLE RELEASED AND HIT HIM IN THE LEFT SIDE OF HIS HEAD AT WHICH TIME MY SON PULLED DOWN ON THE SECTION OF THE SEATBELT COMING FROM THE B POST CEILING TO REATTACH THE BELT BUCKLE AT WHICH TIME THE SEATBELT MADE A LOOP ROUND HIS HEAD AND TIGHTENED AROUND HIS THROAT. HE IMMEDIATELY SAID TO MY WIFE, " MOM, I THINK I HAVE A PROBLEM HERE." SHE REACHED BACK AND PLACED HER HAND BETWEEN THE SEAT BELT AND THE FRONT OF HIS THROAT. THERE WAS ONLY ROOM FOR HER TO GET HER INDEX, MIDDLE AND RING FINGER IN. MY WIFE YELLED " YOUR SON IS STUCK, WE CAN'T GO YET." I WALKED AROUND TO THE PASSENGER SIDE OF THE OUTLOOK TO SEE MY WIFE HOLDING THE SEALTBELT FROM GETTING TIGHTER AROUND MY SON'S NECK. I TRIED TO PULL DOWN ON THE SEAT BELT FROM THE B POST LOCATION, BUT THE MECHANISM WOULD NOT RELEASE THE BELT FORWARD, ONLY BACKWARDS INTO THE HOUSING (WHICH WOULD STRANGLE MY SON). THERE WAS INSUFFICIENT SLACK IN THE BELT TO PERMIT ME TO SIDE IT OVER MY SON'S HEAD. I ASKED MY WIFE TO CALL ONSTAR. SHE GOT A REPRESENTATIVE ON THE LINE WHO ASKED IF WE WANTED HER TO CALL EMERGENCY RESPONDERS. I TOLD HER THAT I WAS A FIREFIGHTER CERTIFIED IN BASIC VEHICLE RESCUE AND ASKED HER TO GET A TECHNICAL SATURN EXPERT ON THE LINE WHO COULD INSTRUCT ME HOW TO RELEASE THE SEAT BELT. ONSTAR COULD NOT PROVIDE AND EXPERT. AT THAT POINT MY SON STARTED TO PANIC. I HAD COSTCO ATTENDANT, FRED FUNAIOCK CUT THE SEAT BELT AT THE FLOOR LEVEL WITH SCISSORS TO RELEASE THE BELT FROM AROUND MY SON'S THROAT. ONSTAR INCIDENT #1111608558. PICTURES TAKEN. *TR
ISSUES WITH MY OUTLOOK ALTERNATOR CAUGHT ENGINE ON FIRE, ELECTRICAL ISSUES WITH STABILIZER/TRACKING CONTROLS, WINDOWS/MIRROR AND MAINLY CHECK ENGINE LIGHT COMES ON WHILE DRIVING AND TRANSMISSION SLIPS INTO LOW OR 2ND GEAR. I HAD TO PULL TO EMERGENCY LANE AND HAVE VEHICLE TOWED TWICE. DEALER STATES ITS AN ISSUE WITH OBD/OBI CODES AND CLEARS CODE. VEHICLE CONTINUES TO DO THIS ALMOST DAILY, WEEKLY. WATER LEAKS THROUGH SUNROOF, FRONT WINDOW GLASS, UNDER DASH ON FEET OF DRIVER AND PASSENGER; WATER LEAKS VIA DVD SYSTEM WHILE DRIVING AND STATIONARY. ALTERNATOR CAUGHT ON FIRE WHILE DRIVING AND I COASTED INTO A DRIVEWAY AND LIFTED HOOD THE FLAMES STARTED, FIRE DEPT. CONTACTED IMMEDIATELY TO PUT OUT. DAMAGE TO VEHICLE WIRES, TUBES, ETC UNDER HOOD. PASSENGER SIDE FRONT WINDOW AND MIRROR WILL NOT PUSH OUT OF ROLL DOWN DUE TO ELECTRICAL ISSUE DRIVING AND STATIONARY. RECALL ON STRUTS FOR AUTO LIFT GATE, BUT REAL ISSUE IS MODULE TO LIFT LIFTGATE WAS A FEE TO BE REPAIRED. WHAT DID RECALL COVER WITH LIFT GATE? THESE ISSUES HAPPEN NO STOP SINCE 2012 WHEN VEHICLE WAS PURCHASED USED. I DROVE ON INTERSTATE AND AND CHECK ENGINE LIGHT CAME ON, TRANSMISSION WENT TO LOW GEAR AND I ALMOST WAS HIT BECAUSE VEHICLE JERKED WHEN THIS HAPPENED AND POWER/SPEED INSTANTLY DROPPED.
THE TRUCK ABS LIGHT CAME ON AND A FIRE STARTED. I GOT EVERYONE OUT AND THE FIRE BLEW UP AND EVERYTHING BURNED DOWN TO THE BODY. WE HAD IT TOWED BY POLICE TO PREVENT A FURTHER FIRE. IT LOOKS LIKE IT STARTED NEAR THE BATTERY IN THE BACK OF THE TRUCK . I HAD NO PROBLEMS PRIOR TO THIS HAPPENING . IT JUST ALL OF THE SUDDEN CAUGHT ON FIRE.
THERE IS A LEAK IN BOTH CORNERS OF THE SUNROOF ALLOWING WATER TO LEAK DOWN INTO THE CONSOLE AFFECTING THE PERFORMANCE OF THE AIRBAGS. THERE ARE DRAIN HOLES ON BOTH SIDES OF THE SUN ROOF BUT THE WATER DOSENT GO DOWN. THE WATER DAMAGED SEVERAL WIRES UNDER THE PASSENGER SEAT AND IT ALSO DAMAGED THE FUEL BOX. I DID NOT KNOW THIS UNTIL I STARTED THE CAR AND SAW SMOKE COMING FROM THE PASSENGER SIDE FLOORAND UNDER GLOVE BOX. I TOOK IT TO THE REPAIR SHOP WHERE HE SHOWED ME THE BURNED FUSE BOX AND ALSO A PUDDLE OF WATER UNDERNEATH THE PASSENGER SEAT AND THE WIRES UNDER THE SEAT WERE ALSO BURNED . THIS CAR HAS A DEFECT IN THE SUNROOF ALLOWING WATER TO DRAIN INTO THE CONSOL ONTO WIRES AND THEY CATCH FIRE.
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. WHILE DRIVING APPROXIMATELY 45 MPH, THE LOW PRESSURE WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST ACCELERATION. THE CONTACT CONTINUED TO DRIVE AND HEARD A LOUD POP BEFORE THE VEHICLE STALLED. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE BEFORE FLAMES ERUPTED IN THE ENGINE COMPARTMENT. THE FIRE EXTINGUISHED ON ITS OWN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT OPERABLE, AND WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,415.
MY SATURN OUTLOOK BECAME EXTREMELY HOT BY MY FOOT DUE TO THIS FAULTY ISSUE (DESIGN FLAW) WHILE I WAS DRIVING WITH MY [XXX] YEAR OLD SON...THE MASTER CYLINDER WAS LEAKING INTO THE BRAKE BOOSTER..IF YOU GOOGLE THIS YOU WILL FIND THAT THIS WAS A DESIGN FLAW IN ALL LAMBDA FRAME VEHICLES IN THE EARLY YEARS...I HAD IT REPLACED AS THE MASTER CYLINDER WAS LEAKING INTO THE BRAKE BOOSTER AND COST ME $900. THIS WAS A DESIGN FLAW BY GM AND CAN CAUSE AN ACCIDENT AS THE CAR WILL BECOME LOW ON BRAKE FLUID...MY CAR INDICITATED THIS BY STATING ON THE DASH "PARKING BRAKE WAS ON, SERVICE BRAKE SYSTEM, AND TRACTION CONTROL OFF" UPON A GOOGLE SEARCH OF THIS I REALIZED THAT IT SEEMS LIKE EVERY OTHER LAMBDA FRAME VEHICLE IN THE EARLY YEARS OF PRODUCTION EXPERIENCE THIS PROBLEM AS IT IS A DESIGN FLAW. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC
I WAS TRAVELING ABOUT 60 MPH ON HWY. CAR SHUT OFF AND BACK ON, IT WAS ALSO RAINING. SMELT REALLY BAD LIKE A FIRE. WENT STRAIGHT HOME, TOOK CAR TO SHOP THE NEXT DAY. THE WATER LEAK I THOUGHT HAD BEEN FIXED WAS LEAKING INTO THE ELECTRICAL BOARD CAUSED A BURN OUT WHILE I WAS DRIVING BECAUSE IT WAS RAINING. *TR
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT THE EXTERIOR HEADLIGHTS WERE REPLACED NUMEROUS TIMES. THE DEALER DIAGNOSED THAT THE WIRES HAD MELTED, CAUSING A SHORT. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED, BUT THE DEFECT RECURRED. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 45,000.
UPON INSPECTION, I NOTICED THAT THE PASSENGER FRONT HEAD LAMP WAS INOPERATIVE. THE VEHICLE WAS TAKEN TO THE DEALER, AND A TECHNICIAN CONCLUDED THAT WIRING HARNESS HAD MELTED AND CAUSED THE BULB TO FAIL. HE THEN ADDED THAT THE OTHER HEAD LAMP WOULD SOON FAIL. THE VEHICLE WAS REPAIRED AT AN EXPENSE OF$ 360.00. THE FAILURE MILEAGE WAS 40,000. *TR
ON 8/26/2011, I REPLACED MY DRIVERS SIDE HEADLIGHT BULB AND NOTICED A BURNT WIRE SMELL BUT DID NOT NOTICE ANYTHING VISUALLY, APPROXIMATELY ONE MONTH LATER I NOTICED THAT MY LIGHT WAS OUT AGAIN THE NEXT DAY I BOUGHT A NEW BULB. I STARTED THE PROCESS OF CHANGING OUT THE BULB BUT NOTICED IT WAS BACK ON SO I STOPPED. A FEW DAYS LATER THE BULB WAS OUT AGAIN SO I CHANGED THE BULB AND NOTICED THAT THE BURNT SMELL WAS VERY BAD AND THE PLUG ON THE WIRE HARNESS AND THE WIRE INSULATION HAD MELTED. I HAVE READ MANY COMPLAINTS FOR THIS ISSUE AT HTTP://WWW.SATURNFANS.COM/FORUMS/SHOWTHREAD.PHP?T=165895&GOTO=NEXTOLDEST , HTTP://WWW.SATURNOUTLOOKFORUM.NET/INDEX.PHP?TOPIC=818.80 AND OTHERS. PLEASE LOOK INTO THIS ISSUE BEFORE SOMEONE IS INJURED. *TR
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT THE WIRING FOR THE EXTERIOR LIGHTS WAS MELTED. AS A RESULT, THE LIGHTS WOULD NOT FUNCTION AT NIGHT. IN ADDITION, THE VEHICLE WOULD NOT SHIFT INTO THIRD GEAR WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE DEALER DIAGNOSED THAT A SPEED SENSOR WAS NEEDED TO REPAIR THE TRANSMISSION AND AN EXTERIOR LIGHTING ASSEMBLY WAS NEEDED TO REPAIR THE WIRING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 100,000. THE VIN WAS UNAVAILABLE.
I PURCHASED A 2008 SATURN OUTLOOK IN FEBRUARY OF 2011. MY PASSENGER HEADLAMP (LOW BEAM) ELECTRICAL HARNESS CONNECTOR TO THE BULB MELTED AND CAUSED A SPARKS TO COME OUT TO THE HEADLAMP PROTECTOR..ALSO DAMAGING IT.. *TR
MELTING / ELECTRICAL FIRE IN HEADLIGHT WIRING HARNESS AND PRE-MATURE HEADLIGHT BULB FAILURE. *TR
Filed by owners of this model year and unverified by NHTSA — one person’s account, not an established fact.
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
GM IS RECALLING 857,735 MY 2006-2008 BUICK LUCERNE; CADILLAC DTS; HUMMER H2; MY 2007-2008 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL, SATURN OUTLOOK; AND MY 2008 BUICK ENCLAVE VEHICLES EQUIPPED WITH A HEATED WIPER WASHER FLUID SYSTEM. A SHORT CIRCUIT ON THE PRINTED CIRCUIT BOARD FOR THE WASHER FLUID HEATER MAY OVERHEAT THE CONTROL-CIRCUIT GROUND WIRE.
Remedy: DEALERS WILL INSTALL A WIRE HARNESS WITH AN IN-LINE FUSE FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 12, 2008. OWNERS MAY CONTACT BUICK AT 1-866-608-8080; CADILLAC AT 1-800-982-2339 OR HTTP://WWW.CADILLAC.COM; CHEVROLET AT 1-800-630-2438; SATURN AT 1-800-972-8876 OR HTTP://WWW.SATURN.COM, GMC AT 1-866-996-9436; OR HUMMER AT 1-800-732-5493; OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .
GM IS RECALLING 88,809 MY 2008 BUICK ENCLAVE, AND MY 2007-2008 GMC ACADIA AND SATURN OUTLOOK VEHICLES CURRENTLY OR PREVIOUSLY REGISTERED IN THE FOLLOWING STATES: ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING, AND THE DISTRICT OF COLUMBIA. IF A BUILDUP OF SNOW OR ICE ON THE WINDSHIELD OR ON THE WIPERS RESTRICTS THE MOVEMENT OF THE WIPER ARM, THE WINDSHIELD WIPER LINKAGE MAY BECOME DETACHED FROM THE MOTOR SHAFT AND THE WIPERS MAY BECOME INOPERATIVE.
Remedy: DEALERS WILL INSTALL A NEW WIPER CRANK ARM, DRIVER'S SIDE LINK, AND A CRANK ARM NUT. THE RECALL BEGAN O OCTOBER 13, 2008. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, SATURN AT 1-800-972-8876, OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .
Published by model year, not by VIN — may not apply to this vehicle, or may already have been done. Confirm with a dealer.