2 recalls and 74 owner complaints on record for this model year.
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Decode a VINAlmost all of this describes the model year, not the individual car. Nothing here can tell you about this vehicle’s mileage, accidents or ownership — no identifier encodes those.
DT: ON 5/17/05 WHILE ON THE WAY TO WORK AN ACCIDENT OCCURRED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE IS EQUIPPED WITH PASSENGER AND DRIVER AIR BAGS. THE AIR BAG LIGHT WAS NOT ON. THE AIR BAG LIGHT HAS NEVER CAME ON. THERE WERE NO RECALLS ON THE VEHICLE AS FAR AS THE OWNER KNOWS. THE VEHICLE WAS TRAVELING ABOUT 50 MPH WHILE ON HIGHWAY. THERE WAS A VEHICLE IN FRONT OF THE OWNER'S CAR WHO STOPPED COMPLETELY AND THEN OWNER HIT THE OTHER VEHICLE IN THE REAR END. THE IMPACT WAS FRONTAL TO THE OWNER'S VEHICLE. THERE WERE NO PREVIOUS PROBLEMS WITH THE VEHICLE. THERE WERE INJURIES. THERE WERE INJURIES TO THE PASSENGER'S CHEST, NECK AND BACK. THERE WAS A POLICE REPORT FILED. THE VEHICLE MANUFACTURER HAS NOT BEEN CONTACTED. THE VEHICLE WAS A TOTAL LOSS. THE OCCUPANTS WERE WEARING SEAT BELTS. *NM *SC
ON JUNE 8, 2002 I WAS DRIVING DOWN A MAJOR HWY IN LOUISIANA. I WAS DRIVING 70 MILES PER HOUR WHICH WAS THE POSTED SPEED LIMIT. A CAR CLIPPED MY FRONT END AND CAUSED ME TO GO OFF THE HIGHWAY INTO THE GRASS. I DON'T KNOW IF MY BRAKES WERE A PROBLEM BECAUSE THEY ARE ANTI-LOCK SO I'M NOT SURE IF THIS WAS SUPPOSE TO HAPPEN ALONG WITH THE AIRBAGS BUT WHEN I APPLIED THE BRAKES THE VAN WOULD NOT STOP. I ENDED UP BACK ON THE FREEWAY ACROSS TRAFFIC STILL GOING IN THE SAME DIRECTION, AND HIT A METAL GUARDRAIL HEAD ON THAT WAS LOCATED BESIDE THE CONCRETE WALL THAT HOLDS UP THE BRIDGE. THE VAN THEN BOUNCED OFF THE WALL, HIT IT AGAIN THEN TURNED AROUND. THIS IS ALL THAT I CAN REMEMBER. WHEN MY VAN HIT THE GUARD RAIL MY HEAD HIT THE STEERING WHEEL. THE AIRBAGS ON EITHER SIDE DID NOT DEPLOY. MY HUSBAND HIT THE DASHBOARD ON THE PASSENGER SIDE. I HAVE PICTURES FROM THE CRASH WHERE THE AIRBAGS DID NOT EVEN ATTEMPT TO DEPLOY, I SPOKE WITH ROBERT SMITH AT THE DEALERSHIP WHERE THE VAN WAS TOWED. HE STATED THAT BY LOOKING AT THE VAN BECAUSE IT HAS BEEN DECLARED A TOTAL LOSS HE'D WISHED THE AIRBAGS HAD DEPLOYED , BUT LUCKILY WE ALL WALKED AWAY FROM THE CRASH. HE DID STATE THAT THERE ARE SEVERAL SENSORS AND THAT THEY ALL HAVE TO REGISTER AND HIT HAS TO BE A HEAD ON CRASH. MY COMMENT WAS GOING 70 MILES PER HOUR AND HITTING A METAL GUARD RAIL HEAD ON, HOW MUCH HEAD ON DO YOU NEED?*AK
AIR BAGS DIDN'T RESPOND, SEAT BELTS DO NOT WORK THE WAY THEY SHOULD, WINDSHIELD WIPERS ARE NOT WORKING SAFETY.AND THE FUEL ECONOMY IS TOO EXCESIVE FOR ITS NORMAL RATE.*AK
CONSUMER WAS TRAVELING 45MPH ON HIGHWAY THE CAR STARTED VEERING TO LEFT, HEADING TOWARDS MERIDIAN STRIP, SHE LOST CONTROL OF VEHICLE AND IT HIT A CURB. STEERING GEAR BOLTS WEREN'T UP FOR INSPECTION. DEALERSHIP WAS AWARE OF PROBLEM. *AK *SLC
I WAS INVOLVED IN AN ACCIDENT WHILE TRAVELING AT ABOUT 45 MPH. I HIT ANOTHER VEHICLE THAT PULLED OUT IN FRONT OF ME. NO AIR BAGS DEPLOYED. *TR
DRIVER WAS GOING DOWN HILL WHEN ALL OF A SUDDEN SHE PASSED OUT. SHE THEN NOTICED THAT SHE HAD HIT A LIGHT POLE, AND THE AIR BAGS DID NOT DEPLOY, AS WELL AS THE SEAT BELT DID NOT RESTRAIN HER, WHICH CAUSED HER TO HIT THE STEERING WHEEL.*AK
THE CONSUMER WAS INVOLVED IN A HEAD ON COLLISION WHICH CAUSED THE SECOND ROW PASSENGER SEAT TO DISLODGE FROM THE FLOOR. THE AIR BAGS DEPLOYED DURING THIS ACCIDENT. *NM *NM
I PURCHASED A 2000 MERCURY VILLAGER BRAN NEW. AT AROUND 8,000 MILES I WOULD GET A SICKLY SWEET SMELL WITH THE AIR CONDITIONER ON. I COMPLAINED BUT NEITHER FORD NOR THE DEALER COULD TELL ME ANYTHING OR FIND ANYTHING. LATER IT GOR SO BAD THE SMELL WAS ON MY BREATH AND IT TRIGGERED A BRONCHIAL INFECTION THAT LASTED FOR THREE MONTHS. SINCE THEN I HAVE FOUND THAT THE DEALER KNEW IT WAS A MOLD BUILD UP IN THE AIR CONDITIONER AND HE HAS BEEN SPRAYING WITH ANANTI FUNGAL TREATMENT. THIS CLEARS IT FOR A WHILE, BUT NOT PERMANENTLY. I NOW HAVE A BATHROOM CLEANER THAT I SPRAYED IN AND THAT SEEMS TO ALSO WORK.*AK
TRAVELING INSIDE LANE; CRUISE ON 60MPH. ROCK IN ROAD APPEARED SIZE OF SOFTBALL. PASSED OVER ROCK SCRAPPING BOTTOM OF MANIFOLD SHIELD, HITTING THE PLIABLE PLASTIC SHIELD BREAKING FUEL PURGE VALVE, AND BENDING REAR STABILIZER BAR. LIST OF PARTS ORDERED FOR REPAIR BY GARAGE AND INSURANCE ADJUSTOR: CLOCK SPRING, AIRBAG CONTROL MODULE, STEERING WHEEL AND INSTRUMENT PANEL AIRBAGS, FUEL TANK, REAR STABILIZER BAR AND BRACKET, FRONT LOWER AIR DEFECTOR, FUEL PURGE VALVE, AND ALIGN 4 WHEEL SUSPENSION. NO ONE HAS AN ANSWER TO WHY THE AIRBAGS DEPLOYED ONLY, "THE ROCK DID IT." JACK IS TOTALLY DISABLED (ASBESTOS IN THE LUNG) AND JUST USED UP ANOTHER ONE OF HIS NINE LIVES. HE HAD BURNS ON HIS RIGHT THUMB/HAND AREA, FOREARM,; ALONG WITH SWELLING, BURNS ON HIS ABDOMEN, AND BROKEN BLOOD VESSELS IN THE CHEST AREA. THE CAR DID NOT STOP RUNNING, BUT DUE TO THE GASES AND SMELL, JACK GOT OUT ASAP AND A LADY THAT STOP TO ASSIST TURNED THE IGNITION OFF AND REMOVED KEYS. THE CAR IS STILL AT FORD WAITING FOR PARTS.
LEFT A FRIENDS HOUSE DROVE 1/3 OF A MILE VAN WAS ON FIRE PULLED OVER TO SIDE OF RODE WAS SMOKING/ TOTALING ENGULFED IN FLAMES AFTER ABOUT 10-15 MINUTES THE VAN WAS A TOTAL LOSS. IT WAS A 2000 VILLAGER COULD THIS BE THE SAME AS THE WINDSTAR.? THE CAR HAD BEEN SITTING IDLE IN DRIVE WAY FOR APP. 3HRS BEFORE THIS INCIDENT.. *TR
THE LINING OF SHOE WAS COMPLETELY BROKEN.*AK
TOTAL BRAKE FADE, NOT PEDAL, BRAKES JUST WOULDN'T HOLD. HAD NORMAL PEDAL. ACCORDING TO AN ACCIDENT INVESTIGATOR I AM TALKING TO, HE HAS AT LEAST ONE OTHER CASE SIMILAR. THIS INVOLVED A 2001 NISSAN SUV. IN THAT CASE IT WAS FOUND THAT THE RIGHT FRONT WHEEL SENSOR WAS NOT SENDING THE PROPER SIGNAL FOR A FAILURE(WHICH WOULD HAVE DISABLED ABS) BUT NOT PROPER SIGNAL FOR ABS TO WORK. *AK
SEAT BELTS ON 2000 MERCURY VILLAGER ESTATE HAVE LOCKED UP AND WILL NOT RELEASE. CALLED FORD CUSTOMER RELATIONS REGARDING ISSUE AND THEY ARE STATING THEY HAVE NO KNOW ISSUE OR RECALL WITH SEAT BELTS LOCKING UP. REAR SEAT BELTS ARE THE ONES AFFECTED. FORD CUSTOMER RELATIONS IS STATING IT IS OUT OF WARRANTY SO I WILL BE RESPONSIBLE FOR FIXING VEHICLE. *TR
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) EVENT- EVERY TIME THE FRONT SEAT BELTS ARE USED. FAILURE- SEAT BELTS DO NOT PROBERLY RETRACT AFTER EACH USE. SUBSUQUENT DRIVERS AND PASSENGERS WHO USE THE VEHICLE THEN USE THE SEAT BELTS THINK THEY ARE SAFELY BUCKLED INTO THEIR SEAT---BUT GUESS WHAT!?!--- THEY AREN'T BUCKLED SAFELY AT ALL BECAUSE 12-18" OF UNRETRACTED SEATBELT IS STILL STUCK IN THE SPACE BETWEEN THE DOOR AND THE DOOR FRAME! ENGINEERS EVEN HAVE A NAME FOR IT, "LAZY RETRACTION". AUTO MAKERS KNOW ABOUT IT, THE GOVERNMENT KNOWS ABOUT IT, BUT NOBODY DOES ANYTHING ABOUT IT. MY OLD DODGE CARAVAN DID IT AFTER 70,000 MILES AND NOW MY MERCURY VILLAGER/NISSAN QUEST STARTED DOUNG IT AFTER 90,000 MILES. CORRECT FAILURE- LECTURE THE [XXX] OUT OF MY WIFE, KIDS AND ANBODY WHO WILL LISTEN ABOUT THE USE OF [XXX], DEFECTIVE SEATBELTS THAT NO LONGER RETRACT SO THAT THEY DON'T THINK THEY ARE SAFELY BUCKLED WHEN THEY ARE NOT! NOBODY WIL EVER CONVINCE ME THIS HASN'T CAUSED INJURIES AND PROBABLY COST LIVES. *TR
WE HAVE VERY LITTLE MILEAGE ON OUR MERCURY VILLAGER SPORT VAN AND THE PAINT IS CHIPPING. APPARENTLY, THIS SHOULD NOT BE HAPPENING. IT ACTUALLY NEEDS A COMPLETE PAINT JOB. WE HAVE NEVER HAD A VEHICLE DO THIS. IT WILL RUST IF THIS IS NOT TAKEN CARE OF. WE ONLY HAVE APP. 68,000 MILES ON A 2000 YEAR CAR. *TR
Filed by owners of this model year and unverified by NHTSA — one person’s account, not an established fact.
VEHICLE DESCRIPTION: MINI VANS. ONE OR MORE OF THE FIVE BOLTS THAT MOUNT THE RACK AND PINION STEERING GEAR TO THE VEHICLE MAY HAVE BEEN INCORRECTLY TIGHTENED.
Remedy: DEALERS WILL INSPECT THE VEHICLES AND, IF THE BOLTS ARE MISSING, WILL REPLACE THE STEERING GEAR MOUNTING BOLTS. ALL BOLTS WILL BE TIGHTENED TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN NOVEMBER 28, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
VEHICLE DESCRIPTION: PASSENGER VEHICLES, LIGHT DUTY TRUCKS, SPORT UTILITY VEHICLES, AND MINI VANS EQUIPPED WITH TRW SEAT BELT BUCKLE ASSEMBLIES. THE BUCKLE BASE OF THESE SEAT BELT ASSEMBLIES WERE NOT PROPERLY HEAT TREATED AND THEREFORE DO NOT PASS THE LOAD BEARING REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, "SEAT BELT ASSEMBLIES."
Remedy: DEALERS WILL INSPECT THE DATE CODE ON CERTAIN SEAT BELT BUCKLES OF YOUR VEHICLE AND REPLACE ALL SEAT BELT BUCKLES THAT FALL WITHIN THE SUSPECT DATE CODE RANGE. OWNER NOTIFICATION BEGAN OCTOBER 26, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
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