2002 Mercury Mountaineer
Check a specific vehicle
This page describes the model. To see how one particular car is equipped, and whether its identifier is valid, decode its VIN.
Decode a VINThis page describes the model. To see how one particular car is equipped, and whether its identifier is valid, decode its VIN.
Decode a VIN4 recalls and 390 owner complaints on record for this model year.
Almost all of this describes the model year, not the individual car. Nothing here can tell you about this vehicle’s mileage, accidents or ownership — no identifier encodes those.
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING 35MPH AND LOSING CONTROL, THE VEHICLE WAS IN A DITCH ON A DIRT ROAD. THE TIE ROD BROKE AND TWO FRONT TIRES HAD TO BE REPLACED AND THE TRUCK IS DAMAGED. THE CONTACT HAS PAID OVER $6000.00 IN REPAIRS SINCE PURCHASING THE VEHICLE. THE CONTACT HAD TO REPAIR THE FRONT DIFFERENTIAL, LOWER BALL JOINTS, SEALING FOR BOTH SHAFTS, FOUR BRAKE PADS, BEARINGS ON ALL FOUR TIRES, AND THE REAR TRANSFER CASE WAS FLUSHED TWICE. FORD STATED THAT THE VEHICLE CAN BE REPAIRED. THE CONTACT IS AWARE OF THE SAFETY RISK INVOLVED AND REQUEST THAT THE DEALER PURCHASE THE VEHICLE FROM HER. THE FAILURE MILEAGE WAS 72,000 AND THE CURRENT MILEAGE WAS 102,000.
DT*: THE CONTACT STATED THE VEHICLE WAS IN TWO ACCIDENTS AND THE AIRBAGS DID NOT DEPLOY. IN THE FIRST ACCIDENT WHICH OCCURRED IN JULY 2005, THE VEHICLE WAS STOLEN WHEN THE ACCIDENT OCCURRED AND THE AIRBAGS DID NOT DEPLOY. THE SECOND ACCIDENT IN OCTOBER 2006, THE VEHICLE WAS HIT AT AN INTERSECTION AND THE AIRBAGS DID NOT DEPLOY. THE OTHER VEHICLE RAN A RED LIGHT AT 50 MPH WHEN IT IMPACT THE VEHICLE WHICH WAS IMMOBILE. THE OTHER VEHICLE FLIPPED OVER AND THERE WERE THREE INJURIES. THERE WERE NO INJURIES IN THE CONTACT'S VEHICLE. THE AIRBAG WARNING LIGHT WAS NOT ILLUMINATED PRIOR TO, DURING OR AFTER THE ACCIDENT. THE VEHICLE WAS INSPECTED BY THE SERVICE DEALER AFTER THE FIRST ACCIDENT WHO DETERMINED THERE WERE NO PROBLEMS WITH THE AIRBAGS. THE VEHICLE HAS NOT BEEN TO THE SERVICE DEALER AFTER THE SECOND ACCIDENT. A POLICE REPORT WAS FILED.
MY WIFE AND MOTHER-IN-LAW WERE INVOLVED IN A HEAD ON CRASH ON 2/12/2008. THE AIR BAGS ON THE 2002 MERCURY MOUNTAINEER DID NOT DEPLOY. *TR
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED WHEN THE CONTACT OPENED THE REAR LIFTGATE WINDOW AND THE HINGE FRACTURED FROM THE VEHICLE. THE WINDOW FELL ONTO THE CONTACT AND ANOTHER INDIVIDUAL RESULTING IN TWO INJURIES. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED NOR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,596.
I PURCHASED A 2002 MERCURY MOUNTAINEER ON 4/11/2011. AS I WAS DRIVING IT HOME FROM THE DEALERSHIP, THE SAME DAY, I NOTICED SOME BLACK SMOKE COMING OUT THE BACK OF THE CAR. THERE WERE NO MESSAGES THAT CAME UP IN THE MESSAGE CENTER WINDOW SO I HAD NO CLUE WHAT WAS HAPPENING. AS I LOOKED BACK UP FROM THE REAR VIEW MIRROR, I NOTICED A FIRST RESPONDERS TRUCK NEXT TO THE DRIVERS WINDOW WHO WAS YELLING " GET OUT OF THE VEHICLE, ITS ON FIRE!" IMMEDIATELY I PULLED OVER AND MY MOTHER AND I HAD TO JUMP FROM THE VEHICLE BECAUSE THE ENTIRE ENGINE AREA WAS ENGULFED WITH FLAMES. I WAS INJURED WHILE I WAS FLEEING FROM THE VEHICLE. THE FIRE DEPARTMENT AND STATE TROOPERS WERE ENROUTE AND MY VEHICLE WAS HOSED DOWN AND TOWED. I ALMOST DIED IN THIS VEHICLE BECAUSE OF THE REAR DIFFERENTIAL GOING OUT ON IT. THIS VEHICLE TYPE HAS HAD MANY PROBLEMS WITH THIS PART AND THEIR CUSTOMERS SHOULD BE COMPENSATED! THIS CAR IS A FIRE HAZARD! IF I WOULD HAVE HAD MY 3 SMALL CHILDREN IN THEIR CAR SEATS I MAY NOT HAVE BEEN ABLE TO GET THEM ALL OUT IN TIME. COMPENSATED!! *TR
TL* THE CONTACT OWNED A 2002 MERCURY MOUNTAINEER. WHILE DRIVING, THE VEHICLE SLID ON ICE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, CHEST, LOWER AND UPPER BACK, ABDOMINAL, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING BETWEEN 10-20 MPH, THE CONTACT SWERVED TO AVOID A DOG IN THE ROAD. THE VEHICLE ACCELERATED DOWN AN INCLINE INTO SOME SMALL TREES. THE CONTACT SUSTAINED INJURIES TO HER BACK AND STRUCK HER MOUTH AGAINST THE STEERING WHEEL. THE VEHICLE WAS DESTROYED AND NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 62,000.
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. ON APRIL 15, 2007, THE CONTACT'S DAUGHTER WAS INVOLVED IN A CRASH WHILE DRIVING 10 MPH. THE AIR BAGS FAILED TO DEPLOY. HER DAUGHTER SUFFERED A MILD CONCUSSION AND RECEIVED HEADACHE MEDICATION FROM HER DOCTOR. THE VEHICLE'S HOOD AND FENDER WERE DAMAGED. THE DEALER CURRENTLY HAS THE VEHICLE. A POLICE REPORT WAS FILED. THE CURRENT MILEAGE WAS 66,246 AND FAILURE MILEAGE WAS 65,246. UPDATED 02/01/08.* LJ
DT: THE CONTACT'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A TREE WHILE DRIVING AT 45 MPH. UPON IMPACT, THE FRONT AIR BAGS DID NOT DEPLOY. THERE WAS ONE INJURY REPORTED. THE INSURANCE COMPANY WAS NOTIFIED AND A REPORT WAS TAKEN. THE MANUFACTURER WAS CONTACTED. THEY REQUESTED THAT THE VEHICLE BE DELIVERED TO THEM FOR ANALYSIS. THE INSURANCE COMPANY HAD ALREADY TAKEN THE VEHICLE. A POLICE REPORT WAS TAKEN. *AK UPDATED 12/19/05. *JB
WHEN BRAKING BRAKES FAILED, CAUSING THE VEHICLE TO GO INTO AN EMBANKMENT. VEHICLE WAS TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM
WHILE MAKE A RIGHT TURN ANOTHER VEHICLE VEERED INTO CONSUMER'S VEHICLE FROM THE SIDE. UPON IMPACT, SIDE CURTAIN AIRBAGS DIDN'T GO OFF. *AK
MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN PERFORMED ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 01I010000). *TR
HIT THE REMOTE CONTROL BUTTON TO OPEN THE REAR HATCH FOR THE 2002 MERCURY MOUNTAINEER. THE REAR HATCH OPENED ONLY HALFWAY AUTOMATICALLY, AS IT IS SUPPOSE TO OPEN FURTHER I PUSHED IT UP, WITHOUT UNUSUAL FORCE AND THE ENTIRE REAR WINDOW SHATTERED, AND THE ENCASEMENT THAT HELD IT HIT ME IN THE HEAD RATHER HARD. IT IS NOW WITHOUT A WINDOW. THIS IS THE SECOND WINDOW REPLACEMENT. THE FIRST REAR WINDOW WAS REPLACED IN 2004 WHEN, DURING A COLD SNAP HERE IN NY IT SPIDERED INTO A CRACK BUT DID NOT SHATTER. WHEN MY HUSBAND TOOK IT TO THE DEALER AS IT WAS STILL UNDER WARRANTY THEY ARGUED AT FIRST, BUT THEN THE PHONE STARTED TO RING AND THEY DECIDED IT WAS AN ONGOING PROBLEM AND DESIGN "FLAW". *TR
THE REAR WINDOW SHATTERED WHEN IT WAS LIFTER CAUSING THE GLASS AND METAL BAR ACROSS THE WINDOW TO TO COME CRASHING DOWN ON MY HEAD AND BACK. THE GLASS CAUSED CUTS ON MY HANDS, FEET AND THEY BECAME EMBEDDED IN MY SKULL. THE METAL BAR CAUSED A CUT AND A BRUISED SKULL. *TR
REAR LIFTGATE GLASS SHATTERED. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO YEARS. I REPLACED THE LIFTGATE GLASS IN 2004 AFTER IT SHATTERED THE FIRST TIME. A REPLACEMENT PART WAS PUT ONTO MY VEHICLE ON 12/14/05 AFTER A RECALL SERVICE. WITHIN SIX MONTHS THE PART THAT WAS DETERMINED AS DEFECTIVE IN 2004 THAT WAS PUT ONTO MY VEHICLE IN DECEMBER CAUSED THE GLASS TO SHATTER AGAIN. *NM
Filed by owners of this model year and unverified by NHTSA — one person’s account, not an established fact.
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
Remedy: FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
Remedy: SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
Remedy: DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
Remedy: FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Published by model year, not by VIN — may not apply to this vehicle, or may already have been done. Confirm with a dealer.