1 recall and 65 owner complaints on record for this model year.
This page describes the model. To see how one particular car is equipped, and whether its identifier is valid, decode its VIN.
Decode a VINAlmost all of this describes the model year, not the individual car. Nothing here can tell you about this vehicle’s mileage, accidents or ownership — no identifier encodes those.
TL* THE CONTACT OWNS A 2002 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL SUDDENLY BECAME LOOSE AS THE VEHICLE BECAME UNCONTROLLABLE WITHOUT WARNING. THE VEHICLE ALSO WENT AIRBORNE, ROLLED OVER AND SPUN THREE TIMES BEFORE COMING TO A STOP. THE FRONT WINDSHIELD WAS FRACTURED AND THE REAR WINDSHIELD BECAME DETACHED FROM THE VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THREE OCCUPANTS AND A PET DOG WERE SEVERELY INJURED AND WERE TRANSPORTED TO THE HOSPITAL FOR TREATMENT. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED AND WAS INSPECTED FOR THE CAUSE OF THE STEERING OR AIR BAG FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 129,000. UPDATED 08/06/13*LJ THE CONSUMER STATED THE VEHICLE WAS INSPECTED BY HERNDON AND ASSOCIATES EGINEERING FIRM. THE REPORT WAS SENT TO FORD, WHICH FORD DISSMISSED IN FOUR (4) DAYS. UPDATED 08/5/2013 *JS
DT*: THE CONTACT STATED WHILE DRIVING 30 MPH ON A DRY HIGHWAY, ANOTHER VEHICLE HIT THE CONTACT'S VEHICLE HEAD ON CAUSING EXTENSIVE DAMAGE TO THE FRONT END. NEITHER THE PASSENGER NOR DRIVER'S SIDE FRONT AIR BAG DEPLOYED. THERE WERE MINOR INJURIES SUSTAINED AND A POLICE REPORT WAS TAKEN. SEAT BELTS WERE WORN DURING THE INCIDENT AND FUNCTIONED PROPERLY.
DT*: THE CONTACT STATED WHILE DRIVING 55MPH, THE VEHICLE WAS HIT FROM THE REAR CAUSING IT TO HIT A METAL FENCE. NEITHER AIR BAG DEPLOYED. THE DEALERSHIP ADVISED THE CONTACT TO NOTIFY FORD MOTOR COMPANY, WHICH HAS NOT BEEN DONE. THE VEHICLE HAD EXTENSIVE DAMAGE. SEAT BELTS WERE IN USE, HOWEVER INJURIES WERE SUSTAINED AND THERE WAS A POLICE REPORT FILED.
FRONTAL COLLISION 50MPH, NONE OF THE AIRBAGS DEPLOYED ON MY 2002 LINCOLN TOWNCAR. MY INSURANCE CO. SAID CAR IS TOTAL LOSS ACCIDENT & NOT REPAIRABLE, WHEN I CONTACTED TO MY LOCAL FORD/LINCOLN DEALER & THE COMPANY ITSELF, I ASK MY CAR IS TOTAL LOSS & NONE OF THE AIRBAGS DEPLOYED, THEY SAID SOMEONE WILL GET BACK TO YOU SOON, AFTER 6 MONTHS NO ONE GET BACK TO ME, BUT INSURANCE CO PAID THE CAR. *AK
WHILE DRIVING AT 45 MPH THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. THE FRONT AIR BAGS FAILED TO DEPLOY AND AS A RESULT THE PASSENGER SUSTAINED A PAINFUL BRUISE OVER THE LEFT ANTERIOR RIB CAGE. THERE WAS SUFFICIENT FRONTAL IMPACT BUT THE DRIVER BELIEVES THE AIR BAG FAILURE MAY BE DUE TO THE POSITIONING OF THE AIR BAG SENSOR. *AK *SCC *NLM
IN A FRONTAL COLLISON, NONE OF THE AIR BAGS DEPLOYED ON IMPACT. *AK THE CONSUMER STATES THAT FORD DID SEND SOMEONE TO CHECK OUT THE SYSTEM, AND THEY SAID THAT ALL THE SENSORS WERE WORKING. THERE'S OVER $10K WORTH OF DAMAGE IN THE FRONT OF THE VEHICLE. THE FACTORY REPRESENTATIVE SAID IT WAS NOT HIT WITHIN 27 PERCENT RADIUS OF THE CENTER. BUT WITH THE IMPACT, THEY SHOULD HAVE DEPLOYED. *SCC
TL*THE CONTACT OWNS A 2002 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT DROVE OVER A POTHOLE AND THE FRONT PASSENGER SIDE AIR BAG DEPLOYED. THE PASSENGER SUFFERED MINOR INJURIES. THE VEHICLE WILL BE TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS 153,000 AND CURRENT MILEAGE WAS 154,000. UPDATED 5/27/09 *CN
TRAVELING AT 65 OR 70 MPH ON A CALIFORNIA HIGHWAY LAST SUMMER, THE FRONT PASSENGER SIDE AIR BAG DEPLOYED (CAUSING PAIN, BRUISING, ETC. BUT NOTHING APPARENTLY PERMANENT - NO PERSONAL INJURY CLAIM HAS EVER BEEN CONTEMPLATED). IT WAS SHOCKING IN THAT THERE WAS NO CRASH OF ANY KIND. THE PASSENGER THOUGHT THE BAG DEPLOYED FOR NO REASON. THE DRIVER, NOT BEING CERTAIN, HAD THE IMPRESSION THAT SOME OBJECT (E.G., A SMALL PIECE OF TIRE RUBBER) WAS KICKED UP AGAINST THE CAR FROM THE ROADWAY. THERE ARE NO SIGNS OF ANY IMPACT WITH ANYTHING. THE BAG TORE PART OF THE LEATHER SEAT (BEYOND THE SEAM). THIS OCCURRED NEAR THE 5 YEAR POINT RE: WARRANTY. THE MANUFACTURER, FORD MOTOR COMPANY, SEEMED RESPONSIVE AT FIRST AND ASKED THAT WE TAKE THE CAR TO THE DEALER. I DID SO, AND WAS INFORMED BY THE SERVICE DEPARTMENT THAT FORD INFORMED THEM IT WAS REFERRED TO THEIR LEGAL DEPARTMENT AND, THUS, THEY COULD NOT EVEN LOOK AT, LET ALONE REPAIR IT. THE LEGAL DEPARTMENT TOOK SEVERAL WEEKS TO ULTIMATELY SEND A LETTER STATING THEY HAD NO RESPONSIBILITY. OUR INSURANCE CARRIER IS UNCERTAIN AS TO HOW TO HANDLE THE CLAIM. THE AIR BAG SYSTEM IN THIS LINCOLN TOWN CAR IS OBVIOUSLY DEFECTIVE. IS THIS A KNOWN DEFECT WITH THIS MODEL, ETC.? WHAT RECOURSE DO WE HAVE AGAINST FORD MOTOR COMPANY FOR FAILURE TO FULFILL ITS MORAL AND LEGAL RESPONSIBILITY TO REPLACE THE AIR BAG AND REPAIR THE SEAT? IS THERE NOT A FEDERAL AGENCY THAT CAN BE HELPFUL IN SUCH MATTERS? NOTE: THE DAMAGE OCCURRED IN EARLY JUNE, 2006 (ENTERED 1ST BELOW TO ALLOW FOR TRANSMISSION OF CLAIM). *JB
ON THURSDAY, MARCH 1, 2007, MY DAUGHTER WAS DRIVING MY LINCOLN TOWN CAR APPROXIMATELY 55 MILES PER HOUR. FOR NO APPARENT REASON, THE PASSENGER RIGHT SIDE AIRBAG INFLATED. ALSO CAUSING INJURIES TO MY DAUGHTER, INJURIES INCLUDES A BRUISED EAR DRUM AND AN ASTHMA ATTACK. *JB
DT*: THE CONTACT STATED THE PASSENGER SIDE AIR BAG DEPLOYED FOR THE 2ND TIME. ON EACH INCIDENT, THE CONTACT WAS DRIVING 40-45 MPH ON A DRY COUNTRY ROAD. THE DEALERSHIP DETERMINED THAT GRAVEL CAUSED THE DEPLOYMENT. THE DEALERSHIP ALSO SAID THERE WAS A DING ON THE BELLY PAN OF THE BODY OF THE VEHICLE. THE CONTACT STATED THERE ARE NO MARKS ON THE VEHICLE. THERE WERE NO LIGHTS ILLUMINATED IN THE VEHICLE PRIOR TO EITHER INCIDENT. THE PASSENGER WAS INJURED WHEN THE AIR BAG DEPLOYED. UPDATED 09/05/06. *JB
WHILE SITTING IN A DRIVE THRU MY 2002 LINCOLN TOWNCAR CAUGHT A BLAZE UNDER THE HOOD. *TR
AFTER HEARING C. THE RECENT SUDDEN ACCELERATION WITH TOYOTA VEHICLES, I AM PROMPTED TO WRITE YOU AGAIN REGARDING THE SUDDEN ACCELERATION WITH MY 2002 LINCOLN TOWNCAR. WHILE ATTEMPTING TO DRIVE UP MY DRIVEWAY, AND PARK IN MY GARAGE, TRAVELING C. 5 MPH, THE CAR SUDDENLY SOUNDED AS IF WERE REVVING AND LURCHED FORWARD. THE AGENT SENT FROM MY INSURANCE COMPANY, RECORDED 35 FEET OF SKID MARKS. BRAKES DID NOT WORK AND MY VEHICLE AND I CRASHED INTO MY DEN. I DID REPORT THIS INCIDENT TO FORD AND TO YOU AT THE TIME. MY COUSIN, IN ILLINOIS, HAD THE SAME MAKE AND YEAR AUTOMOBILE, AND HAD THE INCIDENT OCCUR THREE TIMES. IT IS A FRIGHTENING OCCURRENCE AND ONE FEELS TOTALLY HELPLESS. WHAT CAN BE DONE TO ELIMINATE THIS FROM OUR DRIVING EXPERIENCE? *TR
RE 2002 LINCOLN TC CARTIER L. THE MOST USELESS AND DANGEROUS ACCESSORY ON THIS AUTO IS THE ADJUSTABLE BRAKE & ACCELERATOR PEDAL. THERE DOESN'T APPEAR THAT THERE IS ANY WAY ONE MAY ADJUST EITHER/OR AS THEY ADJUST SIMULTANEOUSLY. RECENTLY THIS "ACCESSORY" COST ME $1000.00. MY WIFE WAS STOPPED, WAITING ON THE LIGHT TO CHANGE AND HAD HER FOOT PARTIALLY ON THE BRAKE PEDAL AND WHEN SHE PUSH ON THE BRAKE PEDAL, SHE ALSO PUSHED ON THE ACCELERATOR CAUSING HER TO REAR-END THE VEHICLE IN FRONT OF HER. ONCE THE BRAKE PADS WEAR, THE BRAKE PEDAL AND ACCELERATOR IS AT THE SAME LEVEL. THIS IS NO JOKE. THIS HAS HAPPEN TO ME TWICE, FORTUNATELY IN BOTH INSTANCES THERE WERE NO PEOPLE OR VEHICLE (S) IN FRONT OF ME.- ( NO EXCUSES, JUST FACTS). I WOULD LIKE TO KNOW HOW MANY OTHERS HAVE HAD THE SAME EXPERIENCE (REPORTED TO YOU)? THANK YOU. PLEASE INVESTIGATE THIS ISSUE. EZRA RACHAL. *TR
TL*THE CONTACT OWNS A 2002 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE LUNGED FORWARD AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. SHE WAS UNABLE TO STOP THE VEHICLE UNTIL ONE MINUTE LATER. THE MECHANIC AND DEALER WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 49,000.
DT*: THE CONTACT STATED WHILE TURNING LEFT, THE VEHICLE WAS HIT IN THE PASSENGER SIDE BETWEEN THE TIRE AND THE DOOR HOWEVER THE AIR BAG DID NOT DEPLOY. THERE WAS NO INDICATION BEFORE THE CRASH THAT THE AIR BAG WOULD NOT DEPLOY OTHER THAN THE CONTACT STATED THE AIR BAG LIGHT HAD BEEN ILLUMINATING INTERMITTENTLY FOR SOME TIME. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE VEHICLE WAS TOTALED HOWEVER; NO DETERMINATION WAS MADE AS TO WHY THE AIR BAG DID NOT DEPLOY.
Filed by owners of this model year and unverified by NHTSA — one person’s account, not an established fact.
Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering shafts are sold for use in 1995-2002 Ford Crown Victoria, Mercury Grand Marquis, and Lincoln Town Car vehicles. These steering shafts may separate during operation if the integral fastener is loose or missing and if the interfacing vehicle shaft is compressed in length.
Remedy: Dorman will notify owners, and dealers will replace the steering shaft, free of charge. The recall began on October 28, 2015. Owners may contact Dorman customer service at 1-800-523-2492, option 5.
Published by model year, not by VIN — may not apply to this vehicle, or may already have been done. Confirm with a dealer.