7 recalls and 230 owner complaints on record for this model year.
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Decode a VINAlmost all of this describes the model year, not the individual car. Nothing here can tell you about this vehicle’s mileage, accidents or ownership — no identifier encodes those.
General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.
Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engines front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.
General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.
Remedy: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEMENT USE ON THE VARIOUS VEHICLES LISTED ABOVE. A POTENTIAL MATERIAL OR DESIGN DEFECT COULD RESULT IN THE STEERING KNUCKLE BREAKING IN THE HUB AREA.
Remedy: DORMAN WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE STEERING KNUCKLES FREE OF CHARGE AND REIMBURSE THE REPAIR FACILITY OR OWNER FOR LABOR. THE RECALL BEGAN ON FEBRUARY 23, 2009. OWNERS MAY CONTACT DORMAN'S TOLL-FREE HOTLINE AT 1-800-523-2492 AND PRESS 5.
DORMAN PRODUCTS IS RECALLING 3,900 INTERMEDIATE STEERING SHAFTS DORMAN PART NOS. 425-151, 425-152, AND 425-153, (SOLD UNDER DORMAN'S "OE SOLUTIONS" BRAND NAME), BALKAMP #'S 7-3057, 7-3058, 7-3059 (SOLD UNDER THE "NAPA" BRAND NAME), AND PLATINUM PARTS #'S 2425151, 2425152, AND 2425153 MANUFACTURED DURING THE MONTH OF SEPTEMBER 2007. THESE REPLACEMENT STEERING SHAFTS CAN BE USED ON THE VEHICLES LISTED ABOVE. THE WELD CONNECTING THE INNER TUBE TO THE OUTER TUBE MAY BE DEFECTIVE.
Remedy: DORMAN WILL NOTIFY OWNERS AND REPLACE THE STEERING SHAFTS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 16, 2008. OWNERS MAY CONTACT DORMAN TOLL FREE AT 1-800-523-2492.
CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNIVERSAL PRESSURE REGULATORS (UPR) WERE PRODUCED WITHOUT AN O'RING AND RETAINER.
Remedy: DELPHI WILL NOTIFY OWNERS AND REPLACE THE UPR FREE OF CHARGE. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS CAN CONTACT DELPHI AT 877-411-8770.
CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.
Remedy: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.
Published by model year, not by VIN — may not apply to this vehicle, or may already have been done. Confirm with a dealer.
TL* THE CONTACT OWNS A 2004 CHEVROLET MONTE CARLO. WHILE TRAVELING AT AN UNKNOWN SPEED AND APPROACHING A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE STEERING WHEEL AND THE BRAKES INTERMITTENTLY LOCKED WHILE ATTEMPTING TO AVOID THE OTHER VEHICLE. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED WHIPLASH, HEADACHES, NECK PAINS, AND LEFT SHOULDER PAINS THAT REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED WHIPLASH AND HEADACHES, WHICH ALSO REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E044000 (STEERING) AND NHTSA CAMPAIGN NUMBER: 04V190000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
TL* THE CONTACT OWNED A 2004 CHEVROLET MONTE CARLO. AFTER STRIKING A POTHOLE AT APPROXIMATELY 15 MPH, AN ABNORMAL SOUND EMITTED FROM THE VEHICLE WITHOUT WARNING. THE AIR BAGS DEPLOYED. THE VEHICLE FILLED WITH SMOKE AND CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED A MINOR THUMB INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 169,800. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
I HAVE A 2002 CHEVY IMPALA AND A 2004 CHEVY MONTE CARLO. RIGHT AFTER MY WARRANTY EXPIRED ON THE MONTE CARLO, MY HEATED SEAT COVER CAUGHT FIRE, CAUSED PERSONAL INJURY AND PROPERTY DAMAGE. AN ADJUSTER CAME OUT TO LOOK AT IT AND ASSURED ME THAT GM WOULD FIX THE PROBLEM. 2 YEARS LATER, I CAN'T EVEN GET A RETURN PHONE CALL. SINCE THEN I PURCHASED A 2002 IMPALA. HEATED SEATS WORKED FOR 2 DAYS AND I NOTICED A BURN STARTING IN THE SAME EXACT SPOT WHERE THE MONTE CARLO CAUGHT FIRE. GM WANTS ME TO PAY ANOTHER $90 FOR THE DEALER TO VERIFY THAT THE HEATED SEAT COVER PROBLEM IS IN FACT A HEATED SEAT COVER PROBLEM. THESE CARS ARE NOT SAFE TO DRIVE AND I DON'T FEEL SAFE AFTER BEING BURNED BY IT. GM NEEDS TO ISSUE A RECALL. I'VE CALLED GM MANY MANY TIMES AND EVERY TIME, SOMEONE HAS CLOSED THE CASE ON THE IMPALA. SUPPOSEDLY, GM HAD ISSUED A CHECK TO REPAIR THE MONTE CARLO, BUT I NEVER RECEIVED IT AND THEY WON'T CALL ME BACK ABOUT IT. THIS ISSUE NEEDS TO BE RECALLED BY EITHER GM OR THE HEATED SEAT MANUFACTURER. SO FAR, ONLY ONE PERSON HAS BEEN INJURED BY THE MONTE CARLO. SINCE THEN, THE HEATED SEAT HAS BEEN DISCONNECTED. THE IMPALA SEAT HAS NOT YET CAUGHT FIRE, BUT A BURN HOLE HAS STARTED AND WHEN IT STARTED TO GET HOT, THE HEATED SEAT WAS IMMEDIATELY DISCONNECTED. *TR
TO WHOM IT MAY CONCERN, I HAVE A 2004 CHEVROLET MONTE CARLO. THIS IS A VERY NICE CAR WITH ALL THE OPTIONS. THE HEATED SEAT CAUGHT FIRE AND IN TURN CAUGHT ME ON FIRE. I PUT THE FIRE OUT WITH MY HAND BUT NOT BEFORE IT BURNED A HOLE THROUGH THE SEAT AND IN MY COAT. FORTUNATELY, I WAS JUST PARKING WHEN THIS OCCURRED. IF I WOULDN?T HAVE BEEN ABLE TO SNUFF THE FIRE BEFORE IT GOT OUT OF HAND, I COULD HAVE BEEN SERIOUSLY INJURED. FURTHER, JUST THINK IF I HAD KIDS IN THE BACK SEAT. THIS IS A 2-DOOR CAR AND I WOULD NOT HAVE BEEN ABLE TO GET ANYONE OUT OF THE BACK SEAT IF THE FRONT SEAT WAS ENGULFED IN FLAMES. I CALLED THE CUSTOMER SUPPORT LINE FOR GM AND THEY INFORMED ME TO TAKE IT TO THE DEALERSHIP FOR A DIAGNOSTIC. THE DEALERSHIP CONFIRMED THE FIRE WAS CAUSED BY FAULTY WIRING IN THE SEAT HEATER. THE DEALERSHIP THEN MADE THE NECESSARY CALLS AND INFORMED ME THAT THE SEAT WOULD NOT BE FIXED AND I MUST CALL MY INSURANCE COMPANY AND OPEN A CLAIM WHICH WOULD COST ME A $500 DEDUCTIBLE. I HAVE READ REPORTS OF SOME BRAND NEW 2009 CHEVROLET CARS/TRUCKS THAT ALREADY HAVE RECALLS FOR SEATS WHICH CAN CAUSE FIRES. SINCE MY CAR IS A 2004 IT'S NO LONGER COVERED. IF A HEATED SEAT WOULD FAIL, I WOULD EXPECT IT TO NOT GET WARM, OR WORK INTERMITTENTLY. BUT TO CATCH FIRE, BURN MY CLOTHING AND CAUSE PHYSICAL HARM DUE TO NO FAULT OF MY OWN, THIS IS UNACCEPTABLE. I HAVE OWNED MANY GM CARS; THREE CAMAROS, A BLAZER, AND NOW THE MONTE CARLO. I HAVE ALWAYS TAKEN A CHEVROLET OVER ANY OTHER CAR. EXCUSE THE PUN, BUT THAT FLAME IS GONE. MY CAR IS NOW WORTH LESS THAN HALF THE PRICE OF LAST YEAR. WITH A BURNED SEAT AND THE COST OF REPAIRS AND REPLACEMENT OF MY BURNED CLOTHING, IT'S WORTH EVEN LESS. I WILL NEVER AGAIN OWN A VEHICLE LABELED, BUILT, CONTRACTED, DESIGNED, OWNED, OR SOLD BY GM OR ANY OF ITS AFFILIATES. REPLACING A HEATED SEAT CONSISTS OF ONE PART. THE HEATING ELEMENT IS MOLDED INTO THE LEATHER SEAT COVER. UNFORTUNATELY FOR GM, A LAWSUIT AND BAD PUBLICITY WILL COST MORE. *TR
TL* THE CONTACT OWNS A 2004 CHEVROLET MONTE CARLO. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY SHUT OFF. AS A RESULT, THE DRIVER LOST CONTROL AND CRASHED INTO THE REAR OF A SECOND VEHICLE. THE CONTACT SUFFERED A HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS COMPLETELY DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. IN JUNE OF 2015, A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V400000(ELECTRICAL SYSTEM) WAS RECEIVED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 15,000.
TL* THE CONTACT OWNS A 2004 CHEVROLET MONTE CARLO. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CONTACT LOST CONTROL OF THE VEHICLE CAUSING A CRASH. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE LEFT LEG AND THE RIGHT SHOULDER BLADE THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN A MANUFACTURER'S RECALL RELATED TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
TL* THE CONTACT OWNS A 2004 CHEVROLET MONTE CARLO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WENT OFF THE ROAD AND CRASHED INTO A BODY OF WATER. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE HAD TO BE PULLED OUT OF THE WATER. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT SUSTAINED FACIAL LACERATIONS AND HAD A SWOLLEN ANKLE THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 189,000. UPDATED 12/30/14*CN
SINCE ITS BEEN GETTING COLDER, I HAVE BEEN USING MY CAR SEAT WARMERS. I'VE BEEN NOTICING IN THE LAST WEEK THAT IT HAS BEEN GETTING EXTREMELY HOT WITHIN A SHORT AMOUNT OF TIME & I'M NOTICING A BURNING SMELL. YESTERDAY I TURNED THE DRIVER SEAT, SEAT WARMER ON & IT STARTED TO SMOKE & NEARLY SPARKED A FIRE IN THE SEAT. THE STITCHING HAD STARTED TO SMOLDER & BURN. I IMMEDIATELY PULLED OVER & TURNED THE SEAT WARMER OFF. *TR
The contact owns a 2004 Chevrolet Monte Carlo. The contact stated that while operating the vehicle, there was a burning odor blowing through the air vents into the cabin of the vehicle. While depressing the accelerator pedal, the oil gauge increased to high. Additionally, the engine overheated. The vehicle was taken to the local dealer regarding NHTSA Campaign Number: 15V201000 (Engine and Engine Cooling) however, the part had to be ordered,ed and the vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 215,000.
TL* THE CONTACT OWNS A 2004 CHEVROLET MONTE CARLO. WHILE DRIVING 15 MPH, THE VEHICLE STARTED TO SHUDDER AND SMOKE APPEARED UNDER THE HOOD. IN ADDITION, THE VEHICLE'S BATTERY EXPLODED. A FIRE REPORT WAS FILED. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000. THE VIN WAS NOT AVAILABLE. *TR
TL* THE CONTACT OWNED A 2004 CHEVROLET MONTE CARLO. WHILE THE VEHICLE WAS PARKED IN THE GARAGE, THE CONTACT NOTICED THAT THE GARAGE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE, ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. UPDATED 04/14/16*LJ *CN
TL* THE CONTACT OWNS A 2004 CHEVROLET MONTE CARLO. A FEW MINUTES AFTER THE VEHICLE WAS PARKED IN THE DRIVEWAY, IT BURST INTO FLAMES. THE FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. THE FRONT END OF THE VEHICLE WAS COMPLETELY BURNED. THE CONTACT STATED THAT THERE WERE NO WARNING INDICATORS. A POLICE REPORT AND A FIRE REPORT WERE FILED. PRIOR TO THE FIRE, THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V400000 (ELECTRICAL SYSTEM) AND 15V201000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 104,000.
NOTICED SMOKE FROM THE PASSENGER SIDE DASH BY THE DOOR UPON INVESTIGATION NOTICE THE SMOKE WAS COMING FROM THE FUSE BOX ON THE PASSENGER SIDE, UPON FURTHER INVESTIGATION I NOTICED THE A WIRE COMING FROM THE FUSE BOX WAS BURNED AS WELL AS THE FUSE BOX WAS BURNED ALSO, AFTER THIS HAPPENED OTHER ELECTRICAL DEVICES STARTED SHOWING DOORS AJAR, DOME LIGHTS STAY ON ALL OF THE TIME,REAR DEFROSTER STOPPED WORKING, THE BODY SENSING COMPONENTS ARE NOT WORKING, I AM AFRAID THE THIS IS GOING TO CAUSE A FIRE IN THE PASSENGER COMPARTMENT AS WELL AS MAKING IT A DANGER TO DRIVE, THIS HAS BEEN DISCUSSED IN MULTIPLE FORUMS STATING THAT 2002-2008 MONTE CARLO, IMPALA AND OTHER VEHICLES HAVE THIS SAME ISSUE. *TR
THOUGHT THIS WAS THE CAR FOR ME. WRONG. AFTER PURCHASING THE CAR THE FOLLOWING THINGS HAVE GONE WRONG AND MOST SEEM DANGEROUS. NO WAY TO CONTROL HEADLIGHTS .. DRIVING AT NIGHT AT 55 MPH, LIGHTS ALL SHUT OFF THE INDICATOR LIGHTS ALSO STOP WORKING AT RANDOM TIMES IGNITION DOES NOT ACCEPT KEY EVERY TIME RESULTING IN LEAVING A SPARE KEY IN THE IGNITION AND HOPE IT STARTS. IF NOT I'M REQUIRED TO WAIT 15 MINUTES BEFORE STARTING OR LONGER. THE TRACTION SYSTEM NO LONGER WORKS, ALONG WITH CRUISE, OR STEERING CONTROLS TOTAL POWER LOST TO STEERING WHEEL, HOPE THIS DOESN'T AFFECT THE AIRBAG. I HAVE THE SUPERCHARGED VERSION, THE ENGINE CAUGHT FIRE AND HAD TO BE REPLACED. NEEDLESS TO SAY IT IS NO LONGER SUPERCHARGED. NOT SO SURE ABOUT THIS ISSUE, HOWEVER WHEN PUMPING GAS THE PUMP WILL KICK OFF EVERY HALF GALLON PUMPED INTO TANK. ANOTHER FIRE ISSUE? *TR
TL*THE CONTACT OWNS A 2004 CHEVROLET MONTE CARLO. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST POWER. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. UPON FURTHER INSPECTION, HE NOTICED FLAMES NEAR THE ENGINE. HE WAS ABLE TO SAFELY EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO A DEALER TO DETERMINE THE CAUSE OF THE FAILURE. THE REPAIR WOULD COST $7,000. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 09V116000 (ENGINE AND ENGINE COOLING), ALTHOUGH THE FAILURES WERE IDENTICAL. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 82,000.
Filed by owners of this model year and unverified by NHTSA — one person’s account, not an established fact.