2017 Ram 3500
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TL* THE CONTACT OWNED A 2017 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, ANOTHER VEHICLE WAS CRASHED INTO AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT RECOLLECT THE EVENTS THAT OCCURRED THAT LEAD TO THE CRASH. THE CONTACT SUSTAINED FRACTURED KNEES, A HEAD INJURY DUE TO THE IMPACT THEIR HEAD CAME IN CONTACT WITH THE WINDSHIELD, AND A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. IN ADDITION, THE OTHER DRIVER OF THE VEHICLE CRASHED INTO SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED. THE CONTACT CALLED FINDLAY CHRYSLER DODGE 10305 U.S. 224 WEST FINDLAY, OH 45840 (419) 423-1715 WHERE THEY TOLD THE CONTACT TO CALL THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND POSSIBLY OPEN A CASE FOR THE FAILURE. THE FAILURE MILEAGE WAS 69,000.*JB *TR *DT PHOTOS ATTACHED. *JB
The contact owned a 2017 Ram Promaster 3500. The contact stated that an employee parked the vehicle in front of an apartment complex, went inside the building to finish working; when the employee returned outside the building, the vehicle was on fire. No warning lights illuminated prior to the fire. The employee saw smoke and flames coming from the engine compartment. The Fire Department was contacted, arrived on scene, and extinguished the fire. No injuries were sustained. A Police report was not filed. The vehicle was not repaired. The vehicle was destroyed. The vehicle was towed to an undisclosed location. The manufacturer was not notified of the failure. The failure mileage was 109,000.
The contact owns a 2017 RAM 3500. The contact stated that while driving at an undisclosed speed, the service brakes activated, and the vehicle slid and crashed into a deer. The contact stated that the deer appeared instantly. The brake pedal was depressed; however the vehicle failed to stop, and the vehicle crashed into the deer. The ABS and traction control warning lights were illuminated. The contact stated that the failure occurred two times, and each time the contact's vehicle crashed into a deer. The contact stated that each time the deer appeared so fast. In addition, the contact stated that the area in which the contact resides was highly populated with deer. The vehicle was towed to an independent mechanic for damage repairs to the exterior of the vehicle. In addition, the vehicle was taken to an independent mechanic, where it was diagnosed with a failed HCU module. The contact was informed that the HCU module needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. In addition, the contact stated that the dealer ordered the parts two years ago. The contact was informed that the parts were on back order and the parts were not available. The contact received a recall notification NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic) however, the parts were not available. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for diagnostic testing and provide a diagnostic fee. In addition, the contact was informed that the parts were not available. The failure mileage was approximately 86,000.
Needed to use brakes but unexpectedly the pedal did not work or stop the vehicle. Had to swerve into a ditch to avoid a collision with another vehicle. Abs, traction lights then activated.
On December 14th, I was driving my 2017 Ram 3500 with 95,000 miles down the road when I encountered a tree completely blocking the roadway. When I applied the brakes I heard a pop and the brake pedal went the the floor. At this point I had no brakes and was forced to hit the tree. Thankfully it was in a rural area and no one was killed because of the failure. My safety was defiantly put at risk because of this failure. Once stopped I was able to look under the hood and found the top bolt that holds the brake master cylinder to the firewall sheared completely off. This caused the brake master cylinder to fall away from the firewall and disabled all braking functions. I had the vehicle towed to a Ram Dealer and then contacted Ram (Stellantis) for a reason and solution to fix the failure. They sent an engineering analysis associate to look at the the truck finally on the January 9th. They then sent a very generic letter on the 12th stating that they don't believe it is a manufacturing issue. They will give the dealer or myself no further information on what they found, what the cause was, or how the dealer should proceed to fix the problem. The vehicle is still currently sitting at the Ram Dealer and has not been fixed if you would like to inspect it. There were no warning lights, messages, or prior problems associated with this failure. It was a sudden and catastrophic failure of the braking system.
The vehicle had a sudden acceleration problem and the driver ended up in a big crash. The driver is in the hospital with many injuries. The vehicle was taken to the dealer before, at the beginning of March, because the check engine light was on and the throttle control light on and the truck didn't shift properly and dealer said that he doesn't have a transmission mechanic for about a month. They worked on the recalls and the oil and fuel filters change. Afterwards I took the truck to another shop. They changed the oil at the transmission, but the truck showed the same messages on the cluster almost immediately. I took the truck to another mechanic and they changed the solenoids in the transmission, but in a short time the same messages (Check engine light and throttle control light) came on the cluster. When these light came on the truck didn't shift properly so I spoke with another mechanic about the problem and he programmed me for an appointment on August 4th. This date is too late now, because on July 25th I lost the truck in a terrible accident due to sudden acceleration of the truck and the driver could not stop it. The brakes failed and he tried to slow it down driving it against the concrete curve but he couldn't, the truck kept on speeding then he hit a big tree in order not to crash other cars on the road or the people in the driveway close to the place of the accident.
TL* THE CONTACT OWNS A 2017 RAM 3500. WHILE DRIVING 37 MPH, THE VEHICLE WOULD NOT DECELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OFF THE ROAD AND CRASHED INTO A DITCH, THEN THE BRAKES WOULD NOT WORK AND ENGINE WAS AT MAX RPM AND COULD NOT SHUT ENGINE OFF. CONSUMER COULD NOT STEER BACK ON THE ROAD. TRUCK FINALLY STOPPED AFTER 5 TO 6 TIMES AFTER REVVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPAIRED THE FRONT END DAMAGE AND TRANSMISSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE DEALER WAS NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 22,000. *DT*JB *BF*JB
2017 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO FLAW IN THE SOFTWARE WHICH RESULTED IN AN ACCIDENT. *LD THE CONSUMER STATED THE VEHICLE CRASHED INTO THE GARAGE AND WAS TOTALED. *JS THE CONSUMER INQUIRED IF THE ACCIDENT WAS RELATED TO THE DEFECTIVE FUEL PUMP THAT BECAME A SAFETY RECALL. *JS
I WAS HAULING A 15,000 LB FIFTH WHEEL WITH THE CRUISE CONTROL SET AT ABOUT 45MPH COMING UP TO THE LIGHT ON HWY. 35 AND HWY. 20 INTERSECTION NORTHBOUND IN INDIANA. I TAPPED MY FOOT ON THE BREAK TO SHUT MY CRUISE CONTROL OFF LIKE I NORMALLY DO AND PUT MY FOOT ON THE THROTTLE TO CONTROL THE ACCELERATION TO THE LIGHT. I REALIZE I WASN'T SLOWING DOWN PROPERLY AND PUT MY FOOT ON THE BRAKE AND STOOD BOTH FEET ON THE BREAK TO TRY TO STOP TO AVOID HITTING THE CAR IN FRONT OF ME. I ENDED UP HITTING THE CAR IN FRONT OF ME EVEN WITH THE TRUCK AND TRAILER BRAKES APPLIED. THE AIRBAGS DID NOT GO OFF IN EITHER VEHICLE. EVERYTHING WENT SO QUICKLY, DIDN'T KNOW WHY THE TRUCK DIDN'T WANT TO SLOW DOWN. I HAVE HAD NO PROBLEM WITH THE TRUCK OR MY 2018 TRUCK. I BELIEVE THE CRUISE CONTROL NOT SHUTTING OFF WAS THE CAUSE OF THE ACCIDENT. I WOULD LIKE YOU TO COME AND INVESTIGATE IT TO SEE IF THAT WAS THE ISSUE OF THE ACCIDENT. I CAN'T THINK OF ANYTHING ELSE THAT WOULD HAVE CAUSED IT.
TRUCK IN PARK, STATIONARY BUT RUNNING, JUMPED OUT OF GEAR DUE TO FAULTY SHIFTER AND ROLLED DOWN AN EMBANKMENT. EXTENSIVE DAMAGE TO TRUCK. *TT *DT *BF*JB *DT CONSUMER STATED THERE ARE NO ADDTIONAL PROBLEMS.*JB 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB*DT*JB
The contact owns a 2017 Ram 3500. The contact stated that the ABS and traction control warning lights were illuminated on the instrument panel. The contact stated that with the warning lights illuminated, the 4WD feature was inoperable. The contact researched and found several recalls and warranties associated with the failure. The vehicle was taken to a dealer, and it was determined that the vehicle had experienced a hydraulic brake failure; however, the VIN was not under recall, and the part was on backorder. The contact stated that while attempting to shift into 4WD, the message “4WD Unavailable” was displayed. The manufacturer was notified of the failure. The vehicle was not repaired.
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I own a 2017 Ram Laramie Longhorn dual-rear-wheel truck with an open recall (NHTSA Campaign 24V896000, Chrysler code C4B) that was issued in November 2024. The dealership has no parts available and RAM Customer Care recommends a "service part" which is also not available. Confirmation from the dealership involves leaving my truck at the service center for several days with no loaner car, which I can not afford to do for work. I am having intermittent warning lights for my Anti-lock Braking System and Traction Control which are directly associated with the above-mentioned recall. I often tow with this vehicle and this issue is now an active safety system problem associated with the recall that makes this vehicle dangerous to drive if the hydraulic unit fails while towing or when driving, the safety systems of Traction Control, Anti-lock Braking System, and Electronic Stability Control will not function. Please help.
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds on rough terrain, the cruise control failed to remain engaged, and the brake pedal was shuddering abnormally. The ABS warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 135,000.
The contact owns a 2017 Ram 3500. The contact stated that there were persistent failures with the ABS and traction control. While driving at various speeds, there was an audible chime coming from the vehicle, and the ABS and traction control warning lights illuminated on the instrument panel. Additionally, the cruise control feature was inoperable whenever the warning lights were illuminated. The owner previously received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); but was informed by the dealer that the necessary parts for the repair were unavailable. The contact was concerned that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 118,000.
Von Haltern dieses Modelljahrs eingereicht und von der NHTSA nicht geprüft — die Schilderung einer Person, keine feststehende Tatsache.
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Abhilfe: Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are 05C, 09C, and 10C.
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Abhilfe: Dealers will replace the brake HCU, or replace the HCU motor, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed January 9, 2025. Some owner notification letters were mailed January 9, 2025. The remaining owner notification letters will be mailed at a future date, anticipated October 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is C4B.
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Abhilfe: Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on December 1, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's numbers for this recall are Y26 and Y36.
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Abhilfe: Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under NHTSA recall 18V-486 for this issue.
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Abhilfe: Chrysler will notify owners, and dealers will check the steering linkage jam nut tightness, replacing the drag link assembly or welding the nut to the adjuster sleeve, free of charge. The recall began March 22, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V06.
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Abhilfe: Chrysler will notify owners, and dealers will repair the vehicle, free of charge. The recall began September 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U74.
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Abhilfe: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Abhilfe: Chrysler will notify owners and dealers will update the Body Control Module software. Dealers will also test the BTSI operation, replacing the solenoid as necessary. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U11.
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Abhilfe: Streetcar will notify owners and dealers will inspect and install a new steering knuckle, free of charge. The recall began December 3, 2018. Owners may contact AEV customer service at 1-248-926-0256, extension 500.
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Abhilfe: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Abhilfe: Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.
Abhilfe: Chrysler will notify owners, and dealers will replace the water pumps, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T51.
Streetcar ORV LLC, dba American Expedition Vehicles (AEV) is recalling certain 2013-2017 RAM 2500 and 3500 heavy duty trucks, modified by AEV to be equipped with cast aluminum Katla 8.5" road wheels. The outer surface of the wheel may fracture, resulting in rapid air loss.
Abhilfe: AEV will notify owners, and dealers will replace the wheels with wheels of similar value, free of charge. The recall began on August 30, 2017. Owners may contact AEV customer service at 1-248-926-0256 extension 500.
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